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Renn F
f48106cbb6
Markdown and editors soft-wrap on their own, so the manual ~75-char line breaks across the docs added nothing but noise. Join wrapped prose, list items, and paragraphs into single lines across 67 docs — README, CLAUDE.md, deployment, usage, the RAG knowledge base, and the agent role prompts. Whitespace-only: code fences, tables, and blockquote alerts are byte-identical and the change is token-verified (no content altered). Applied with a deterministic reflow tool (committed separately). Also lands two doc edits that were awaiting commit: the measured under-load resource numbers in usage.md and the pr_reviewer additions to the org-structure RAG doc.
101 lines
2.8 KiB
Markdown
101 lines
2.8 KiB
Markdown
# Escalation Workflow
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## Escalation Chain
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```
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Developer/QA/Documenter
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↓
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Cell PM
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↓
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Main PM
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↓
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Product Owner / Head of Marketing (Board)
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↓
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CEO
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```
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`escalate_up` walks this chain **one rung at a time** — it auto-routes to your immediate escalation target; you cannot choose a higher level or skip a rung.
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The one exception is `escalate_to_ceo`: it is a **separate** verb, available only to Main PM and the Board (Product Owner / Head of Marketing), that goes straight to the CEO for final approval of a major task. It is not part of the `escalate_up` chain.
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## How to Escalate (up one rung)
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```python
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escalate_up(
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task_id="<task>",
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reason="Need clarification on the API contract",
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)
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```
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Auto-routes to your escalation target (you cannot choose it).
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## When to Escalate
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| Situation | Escalate To |
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|-----------|-------------|
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| Unclear requirements | Cell PM |
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| Blocked by external factor | Cell PM |
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| Blocked by another task | Cell PM |
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| Cross-cell coordination | Main PM (via Cell PM) |
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| Major feature ready for CEO sign-off | CEO (via `escalate_to_ceo`, PM/Board only) |
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## Escalate vs Block
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| Action | When | Verb |
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|--------|------|------|
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| **Escalate** | Need a decision / help from above | `escalate_up` |
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| **Block** | Can't proceed on an external dependency | `i_am_blocked` |
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There is no agent-facing "pause" verb. If you need to step off a task you claimed but haven't progressed, use `unclaim(task_id)` to return it to the pool.
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## Blocking a Task
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```python
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i_am_blocked(
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task_id="<task>",
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reason="Waiting for the auth service to land",
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blocker_type="external",
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what_needed="auth-service /token endpoint deployed",
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)
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```
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Your Cell PM is notified and is the one who can `unblock` it.
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## CEO Escalation (Main PM / Board Only)
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For major tasks requiring CEO approval:
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```python
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escalate_to_ceo(
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task_id="<task>",
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reason="Major feature ready for final review",
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)
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```
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Requirements:
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- Task must be in `awaiting_pm_review`
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- PR must exist
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- Only Main PM, Product Owner, or Head of Marketing can call it
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- **PARENT TASKS ONLY** — subtasks cannot be escalated to CEO
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If you need to escalate a subtask, escalate the parent task instead. The CEO reviews the complete feature, not individual components.
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## Good Escalation Format
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Include:
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- What's the issue
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- What context you have
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- Specific question
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- What you already tried
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- How it's affecting work
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## Handling Escalations (PM)
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1. ACK the notification: `notify_ack(notification_id)`
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2. Investigate: read the task, journals, and channel messages
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3. Decide, or escalate further with `escalate_up`
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4. Communicate the decision (`say` / `dm` / `notify`)
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5. Unblock if needed: `unblock(task_id)`
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CRITICAL: Verbal resolution is NOT enough. To clear a block you MUST call `unblock(task_id)`.
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