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SnapOtter
609cd6b609
Overhaul the bug report form and restructure issue intake for 2.0: - Bug report: split actual vs expected behavior, add Affected area and Specific tool fields for triage, replace the self-defeating required "latest version" checkbox with a Version field that accepts a tag, release, or commit (always answerable from any install), modernize Docker guidance to the Compose stack, add Host OS, and fix the previously required image-tag field that source users could not fill. - Move feature requests to GitHub Discussions: delete the feature_request issue form, rename the orphaned discussion form to ideas.yml so it binds to the built-in Ideas category, and point config.yml there. - Add Translation and Documentation issue forms routed to existing labels. - Remove the roadmap-update discussion form (roadmap is private). - Reconcile CONTRIBUTING.md, SUPPORT.md, and the published docs contributing guide with the new routing.
30 lines
1.5 KiB
Markdown
30 lines
1.5 KiB
Markdown
# Support
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## Getting Help
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| Channel | Use for |
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|---------|---------|
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| [Documentation](https://docs.snapotter.com/) | Setup guides, configuration, API reference, tool usage |
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| [Discord](https://discord.gg/hr3s7HPUsr) | Quick questions, troubleshooting, community discussion |
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| [GitHub Discussions](https://github.com/snapotter-hq/snapotter/discussions) | Longer-form questions, ideas, show-and-tell |
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## Reporting Problems
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| Problem | Where to report |
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|---------|----------------|
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| Bug (something is broken) | [GitHub Issues](https://github.com/snapotter-hq/snapotter/issues/new?template=bug_report.yml) |
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| Feature request or idea | [GitHub Discussions](https://github.com/snapotter-hq/snapotter/discussions/new?category=ideas) |
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| Wrong or missing translation | [GitHub Issues](https://github.com/snapotter-hq/snapotter/issues/new?template=translation.yml) |
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| Documentation problem | [GitHub Issues](https://github.com/snapotter-hq/snapotter/issues/new?template=documentation.yml) |
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| Security vulnerability | [Private advisory](https://github.com/snapotter-hq/snapotter/security/advisories/new) (never a public issue) |
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## Before Opening an Issue
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1. Check the [documentation](https://docs.snapotter.com/) for your question
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2. Search [existing issues](https://github.com/snapotter-hq/snapotter/issues) for duplicates
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3. Make sure you are running the latest version
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## Response Times
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We are a small team. Expect responses within 7 days for issues. Discord is faster for quick questions but not guaranteed.
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