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SnapOtter
29d959e7c1
Add full contribution infrastructure: CLA with broad sublicensing rights for dual-licensing, CONTRIBUTING.md with scope rules and dev setup, CLA Assistant workflow, CODEOWNERS, SUPPORT.md, PR template, updated issue templates with contribution prompts, and declarative label config.
28 lines
1.2 KiB
Markdown
28 lines
1.2 KiB
Markdown
# Support
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## Getting Help
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| Channel | Use for |
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|---------|---------|
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| [Documentation](https://docs.snapotter.com/) | Setup guides, configuration, API reference, tool usage |
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| [Discord](https://discord.gg/hr3s7HPUsr) | Quick questions, troubleshooting, community discussion |
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| [GitHub Discussions](https://github.com/snapotter-hq/snapotter/discussions) | Longer-form questions, ideas, show-and-tell |
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## Reporting Problems
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| Problem | Where to report |
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|---------|----------------|
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| Bug (something is broken) | [GitHub Issues](https://github.com/snapotter-hq/snapotter/issues/new?template=bug_report.yml) |
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| Feature request | [GitHub Issues](https://github.com/snapotter-hq/snapotter/issues/new?template=feature_request.yml) |
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| Security vulnerability | [Private advisory](https://github.com/snapotter-hq/snapotter/security/advisories/new) (never a public issue) |
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## Before Opening an Issue
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1. Check the [documentation](https://docs.snapotter.com/) for your question
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2. Search [existing issues](https://github.com/snapotter-hq/snapotter/issues) for duplicates
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3. Make sure you are running the latest version
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## Response Times
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We are a small team. Expect responses within 7 days for issues. Discord is faster for quick questions but not guaranteed.
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