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40 lines
1.1 KiB
Markdown
40 lines
1.1 KiB
Markdown
---
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name: startup-it-troubleshooting
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description: Practical IT troubleshooting playbooks for small teams without dedicated IT staff.
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license: MIT
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metadata:
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author: devops-skills
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version: "1.0"
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---
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# Startup IT Troubleshooting
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Run lightweight IT operations for startups and small teams.
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## Priority Triage Order
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1. Company-wide outages (internet, SSO, email)
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2. Executive or customer-facing blockers
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3. Team-wide performance degradations
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4. Individual workstation issues
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## Common Fix Playbooks
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- Identity and access lockouts
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- VPN and Wi-Fi reliability issues
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- Laptop disk and memory pressure
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- Endpoint patching and update failures
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- Printer and conferencing room failures
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## Process Best Practices
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- Keep an internal runbook and known-issues log.
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- Standardize onboarding/offboarding checklists.
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- Track asset ownership and warranty windows.
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- Escalate recurring incidents into root-cause fixes.
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## Related Skills
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- [incident-management](../../../compliance/continuity/incident-management/) - Structured incident handling
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- [runbook-creation](../../../compliance/continuity/runbook-creation/) - Documentation standards
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