n8n-free-templates/Misc/return_ticket_assignment.json

{
  "name": "Return Ticket Assignment",
  "nodes": [
    {
      "parameters": {
        "content": "Automated workflow: Return Ticket Assignment",
        "height": 530,
        "width": 1100,
        "color": 5
      },
      "id": "cbf21ee8-16ca-407f-a884-b0526e4a2eb1",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "typeVersion": 1,
      "position": [
        -480,
        -240
      ]
    },
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "return-ticket-assignment"
      },
      "id": "7c5bb0f6-8671-4667-836c-1500b9ce84fc",
      "name": "Webhook Trigger",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 1,
      "position": [
        -300,
        0
      ]
    },
    {
      "parameters": {
        "chunkSize": 400,
        "chunkOverlap": 40
      },
      "id": "0de0f19b-17ba-486a-a671-12112ba4de71",
      "name": "Text Splitter",
      "type": "@n8n/n8n-nodes-langchain.textSplitterCharacterTextSplitter",
      "typeVersion": 1,
      "position": [
        -130,
        0
      ]
    },
    {
      "parameters": {
        "model": "embed-english-v3.0",
        "options": {}
      },
      "id": "ab8bfdd4-5f61-41a9-bed3-ffdf8f5d5db1",
      "name": "Embeddings",
      "type": "@n8n/n8n-nodes-langchain.embeddingsCohere",
      "typeVersion": 1,
      "position": [
        70,
        0
      ],
      "credentials": {
        "cohereApi": {
          "id": "COHERE_API",
          "name": "Cohere"
        }
      }
    },
    {
      "parameters": {
        "mode": "insert",
        "options": {},
        "indexName": "return_ticket_assignment"
      },
      "id": "368b46e7-74fe-416b-9777-16cf44229b82",
      "name": "Supabase Insert",
      "type": "@n8n/n8n-nodes-langchain.vectorStoreSupabase",
      "typeVersion": 1,
      "position": [
        270,
        0
      ],
      "credentials": {
        "supabaseApi": {
          "id": "SUPABASE_API",
          "name": "Supabase account"
        }
      }
    },
    {
      "parameters": {
        "indexName": "return_ticket_assignment"
      },
      "id": "a8bd3df3-542b-45cd-b8f0-ec90890e6fec",
      "name": "Supabase Query",
      "type": "@n8n/n8n-nodes-langchain.vectorStoreSupabase",
      "typeVersion": 1,
      "position": [
        270,
        -180
      ],
      "credentials": {
        "supabaseApi": {
          "id": "SUPABASE_API",
          "name": "Supabase account"
        }
      }
    },
    {
      "parameters": {
        "name": "Supabase",
        "description": "Vector context"
      },
      "id": "aaacc9b7-0890-45a6-8fed-5536818481e1",
      "name": "Vector Tool",
      "type": "@n8n/n8n-nodes-langchain.toolVectorStore",
      "typeVersion": 1,
      "position": [
        450,
        -180
      ]
    },
    {
      "parameters": {},
      "id": "ec45d993-1d63-4f02-87b6-69463dad4993",
      "name": "Window Memory",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "typeVersion": 1.3,
      "position": [
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      ]
    },
    {
      "parameters": {
        "options": {}
      },
      "id": "0a9ff85c-45c7-444d-a5a3-746727f1ca74",
      "name": "Chat Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "typeVersion": 1,
      "position": [
        450,
        -340
      ],
      "credentials": {
        "openAiApi": {
          "id": "OPENAI_API",
          "name": "OpenAI"
        }
      }
    },
    {
      "parameters": {
        "promptType": "define",
        "text": "Process the following data for task 'Return Ticket Assignment':\n\n{{ $json }}",
        "options": {
          "systemMessage": "You are an assistant for Return Ticket Assignment"
        }
      },
      "id": "f00a1845-2a8f-4e61-859b-dfd99c63fa83",
      "name": "RAG Agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "typeVersion": 1,
      "position": [
        720,
        -40
      ]
    },
    {
      "parameters": {
        "operation": "append",
        "documentId": {
          "__rl": true,
          "value": "SHEET_ID",
          "mode": "list",
          "cachedResultName": "Return Ticket Assignment"
        },
        "sheetName": {
          "__rl": true,
          "value": "Log",
          "mode": "list",
          "cachedResultName": "Log"
        },
        "columns": {
          "mappingMode": "defineBelow",
          "value": {
            "Status": "={{$json[\"RAG Agent\"].text}}"
          },
          "schema": []
        }
      },
      "id": "e9883d8f-0e72-4eeb-b27b-e337525028e4",
      "name": "Append Sheet",
      "type": "n8n-nodes-base.googleSheets",
      "typeVersion": 4,
      "position": [
        930,
        -40
      ],
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "SHEETS_API",
          "name": "Google Sheets account"
        }
      }
    },
    {
      "parameters": {
        "channel": "#alerts",
        "text": "Return Ticket Assignment error: {$json.error.message}"
      },
      "id": "26cf514c-271c-48ca-aa4d-07b5ce29bbdf",
      "name": "Slack Alert",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 1,
      "position": [
        930,
        120
      ],
      "credentials": {
        "slackApi": {
          "id": "SLACK_API",
          "name": "Slack"
        }
      }
    }
  ],
  "connections": {
    "Webhook Trigger": {
      "main": [
        [
          {
            "node": "Text Splitter",
            "type": "main",
            "index": 0
          },
          {
            "node": "Window Memory",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Text Splitter": {
      "main": [
        [
          {
            "node": "Embeddings",
            "type": "main",
            "index": 0
          }
        ]
      ],
      "ai_textSplitter": [
        [
          {
            "node": "Supabase Insert",
            "type": "ai_textSplitter",
            "index": 0
          }
        ]
      ]
    },
    "Embeddings": {
      "ai_embedding": [
        [
          {
            "node": "Supabase Insert",
            "type": "ai_embedding",
            "index": 0
          },
          {
            "node": "Supabase Query",
            "type": "ai_embedding",
            "index": 0
          }
        ]
      ]
    },
    "Supabase Insert": {
      "ai_document": [
        []
      ]
    },
    "Supabase Query": {
      "ai_vectorStore": [
        [
          {
            "node": "Vector Tool",
            "type": "ai_vectorStore",
            "index": 0
          }
        ]
      ]
    },
    "Vector Tool": {
      "ai_tool": [
        [
          {
            "node": "RAG Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Window Memory": {
      "ai_memory": [
        [
          {
            "node": "RAG Agent",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "Chat Model": {
      "ai_languageModel": [
        [
          {
            "node": "RAG Agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "RAG Agent": {
      "main": [
        [
          {
            "node": "Append Sheet",
            "type": "main",
            "index": 0
          }
        ]
      ],
      "onError": [
        [
          {
            "node": "Slack Alert",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "settings": {
    "executionOrder": "v1"
  },
  "triggerCount": 1
}