diff --git a/web/src/components/ChatMessages.astro b/web/src/components/ChatMessages.astro
index 2897a23..4f73898 100644
--- a/web/src/components/ChatMessages.astro
+++ b/web/src/components/ChatMessages.astro
@@ -2,7 +2,7 @@
 import { cn } from '../lib/cn'
 import { formatDateShort } from '../lib/timeAgo'
 
-import MyPicture from './MyPicture.astro'
+import UserBadge from './UserBadge.astro'
 
 import type { Prisma } from '@prisma/client'
 import type { HTMLAttributes } from 'astro/types'
@@ -15,6 +15,7 @@ export type ChatMessage = {
     select: {
       id: true
       name: true
+      displayName: true
       picture: true
     }
   }>
@@ -71,18 +72,7 @@ const { messages, userId, class: className, ...htmlProps } = Astro.props
               )}
             >
               {!isCurrentUser && !isNextFromSameUser && (
-                <p class="text-day-500 mb-0.5 text-xs">
-                  {!!message.user.picture && (
-                    <MyPicture
-                      src={message.user.picture}
-                      height={20}
-                      width={20}
-                      class="inline-block size-5 rounded-full align-[-0.5em]"
-                      alt=""
-                    />
-                  )}
-                  {message.user.name}
-                </p>
+                <UserBadge user={message.user} size="sm" class="text-day-500 mb-0.5 text-xs" />
               )}
               <p
                 class={cn(
diff --git a/web/src/components/CommentItem.astro b/web/src/components/CommentItem.astro
index 67ac3d1..bb04d10 100644
--- a/web/src/components/CommentItem.astro
+++ b/web/src/components/CommentItem.astro
@@ -4,6 +4,7 @@ import { Markdown } from 'astro-remote'
 import { Schema } from 'astro-seo-schema'
 import { actions } from 'astro:actions'
 
+import { commentStatusById } from '../constants/commentStatus'
 import { karmaUnlocksById } from '../constants/karmaUnlocks'
 import { getServiceUserRoleInfo } from '../constants/serviceUserRoles'
 import { cn } from '../lib/cn'
@@ -18,9 +19,9 @@ import { formatDateShort } from '../lib/timeAgo'
 import BadgeSmall from './BadgeSmall.astro'
 import CommentModeration from './CommentModeration.astro'
 import CommentReply from './CommentReply.astro'
-import MyPicture from './MyPicture.astro'
 import TimeFormatted from './TimeFormatted.astro'
 import Tooltip from './Tooltip.astro'
+import UserBadge from './UserBadge.astro'
 
 import type { HTMLAttributes } from 'astro/types'
 
@@ -156,27 +157,11 @@ const commentUrl = makeCommentUrl({ serviceSlug, commentId: comment.id, origin:
     </label>
 
     <span class="flex items-center gap-1">
-      {
-        comment.author.picture && (
-          <MyPicture
-            src={comment.author.picture}
-            alt={`Profile for ${comment.author.displayName ?? comment.author.name}`}
-            class="size-6 rounded-full bg-zinc-700 object-cover"
-            height={24}
-            width={24}
-          />
-        )
-      }
-
-      <a
-        href={`/u/${comment.author.name}`}
-        class={cn([
-          'font-title text-day-300 font-medium hover:underline focus-visible:underline',
-          isAuthor && 'font-medium text-green-500',
-        ])}
-      >
-        {comment.author.displayName ?? comment.author.name}
-      </a>
+      <UserBadge
+        user={comment.author}
+        size="md"
+        class={cn('text-day-300', isAuthor && 'font-medium text-green-500')}
+      />
 
       {
         (comment.author.verified || comment.author.admin || comment.author.verifier) && (
@@ -307,20 +292,35 @@ const commentUrl = makeCommentUrl({ serviceSlug, commentId: comment.id, origin:
 
     {
       comment.status === 'VERIFIED' && (
-        <BadgeSmall icon="ri:check-double-fill" color="green" text="Verified" inlineIcon />
+        <BadgeSmall
+          icon={commentStatusById.VERIFIED.icon}
+          color={commentStatusById.VERIFIED.color}
+          text={commentStatusById.VERIFIED.label}
+          inlineIcon
+        />
       )
     }
 
     {
       (comment.status === 'PENDING' || comment.status === 'HUMAN_PENDING') &&
         (showPending || isHighlightParent || isAuthorOrPrivileged) && (
-          <BadgeSmall icon="ri:time-fill" color="yellow" text="Unmoderated" inlineIcon />
+          <BadgeSmall
+            icon={commentStatusById.PENDING.icon}
+            color={commentStatusById.PENDING.color}
+            text={commentStatusById.PENDING.label}
+            inlineIcon
+          />
         )
     }
 
     {
       comment.status === 'REJECTED' && isAuthorOrPrivileged && (
-        <BadgeSmall icon="ri:close-circle-fill" color="red" text="Rejected" inlineIcon />
+        <BadgeSmall
+          icon={commentStatusById.REJECTED.icon}
+          color={commentStatusById.REJECTED.color}
+          text={commentStatusById.REJECTED.label}
+          inlineIcon
+        />
       )
     }
 
diff --git a/web/src/components/CommentReply.astro b/web/src/components/CommentReply.astro
index dfddaa2..03e24bc 100644
--- a/web/src/components/CommentReply.astro
+++ b/web/src/components/CommentReply.astro
@@ -11,6 +11,7 @@ import InputHoneypotTrap from './InputHoneypotTrap.astro'
 import InputRating from './InputRating.astro'
 import InputText from './InputText.astro'
 import InputWrapper from './InputWrapper.astro'
+import UserBadge from './UserBadge.astro'
 
 import type { Prisma } from '@prisma/client'
 import type { HTMLAttributes } from 'astro/types'
@@ -67,7 +68,7 @@ const userCommentsDisabled = user ? user.karmaUnlocks.commentsDisabled : false
             <div class="text-day-400 flex items-center gap-2 text-xs peer-checked/use-form-secret-token:hidden">
               <Icon name="ri:user-line" class="size-3.5" />
               <span>
-                Commenting as: <span class="font-title font-medium text-green-400">{user.name}</span>
+                Commenting as: <UserBadge user={user} size="sm" class="text-green-400" />
               </span>
             </div>
 
diff --git a/web/src/components/Header.astro b/web/src/components/Header.astro
index e79bd14..148538a 100644
--- a/web/src/components/Header.astro
+++ b/web/src/components/Header.astro
@@ -12,6 +12,7 @@ import HeaderNotificationIndicator from './HeaderNotificationIndicator.astro'
 import HeaderSplashTextScript from './HeaderSplashTextScript.astro'
 import Logo from './Logo.astro'
 import Tooltip from './Tooltip.astro'
+import UserBadge from './UserBadge.astro'
 
 const user = Astro.locals.user
 const actualUser = Astro.locals.actualUser
@@ -131,9 +132,12 @@ const splashText = showSplashText ? sample(splashTexts) : null
         user ? (
           <>
             {actualUser && (
-              <span class="text-sm text-white/40 hover:text-white" transition:name="header-actual-user-name">
-                ({actualUser.name})
-              </span>
+              <UserBadge
+                user={actualUser}
+                size="sm"
+                class="text-white/40 hover:text-white"
+                transition:name="header-actual-user-name"
+              />
             )}
 
             <HeaderNotificationIndicator
@@ -141,13 +145,17 @@ const splashText = showSplashText ? sample(splashTexts) : null
               transition:name="header-notification-indicator"
             />
 
-            <a
+            <UserBadge
               href="/account"
-              class="xs:px-3 2xs:px-2 last:xs:-mr-3 last:2xs:-mr-2 flex h-full items-center px-1 text-sm text-zinc-400 transition-colors last:-mr-1 hover:text-zinc-300"
+              user={user}
+              size="md"
+              class="xs:px-3 2xs:px-2 last:xs:-mr-3 last:2xs:-mr-2 h-full px-1 text-zinc-400 transition-colors last:-mr-1 hover:text-zinc-300"
+              classNames={{
+                image: 'max-2xs:hidden',
+              }}
               transition:name="header-user-link"
-            >
-              {user.name}
-            </a>
+            />
+
             {actualUser ? (
               <a
                 href={makeUnimpersonateUrl(Astro.url)}
diff --git a/web/src/components/UserBadge.astro b/web/src/components/UserBadge.astro
new file mode 100644
index 0000000..b4712f4
--- /dev/null
+++ b/web/src/components/UserBadge.astro
@@ -0,0 +1,87 @@
+---
+import { tv, type VariantProps } from 'tailwind-variants'
+
+import { getSizePxFromTailwindClasses } from '../lib/tailwind'
+
+import MyPicture from './MyPicture.astro'
+
+import type { Prisma } from '@prisma/client'
+import type { HTMLAttributes } from 'astro/types'
+import type { O } from 'ts-toolbelt'
+
+const userBadge = tv({
+  slots: {
+    base: 'group/user-badge font-title inline-flex max-w-full items-center gap-1 overflow-hidden font-medium',
+    image: 'inline-block rounded-full object-cover',
+    text: 'truncate',
+  },
+  variants: {
+    size: {
+      sm: {
+        base: 'gap-1 text-xs',
+        image: 'size-4',
+      },
+      md: {
+        base: 'gap-2 text-sm',
+        image: 'size-5',
+      },
+      lg: {
+        base: 'gap-2 text-base',
+        image: 'size-6',
+      },
+    },
+    noLink: {
+      true: {
+        text: 'cursor-default',
+      },
+      false: {
+        base: 'cursor-pointer',
+        text: 'group-hover/user-badge:underline',
+      },
+    },
+  },
+  defaultVariants: {
+    size: 'sm',
+    noLink: false,
+  },
+})
+
+type Props = O.Optional<HTMLAttributes<'a'>, 'href'> &
+  VariantProps<typeof userBadge> & {
+    user: Prisma.UserGetPayload<{
+      select: {
+        name: true
+        displayName: true
+        picture: true
+      }
+    }>
+    classNames?: {
+      image?: string
+      text?: string
+    }
+    children?: never
+  }
+
+const { user, href, class: className, size = 'sm', classNames, noLink = false, ...htmlProps } = Astro.props
+const { base, image, text } = userBadge({ size, noLink })
+
+const imageClassName = image({ class: classNames?.image })
+const imageSizePx = getSizePxFromTailwindClasses(imageClassName, 16)
+
+const Tag = noLink ? 'span' : 'a'
+---
+
+<Tag
+  href={Tag === 'a' ? (href ?? `/u/${user.name}`) : undefined}
+  class={base({ class: className })}
+  {...htmlProps}
+>
+  {
+    !!user.picture && (
+      <MyPicture src={user.picture} height={imageSizePx} width={imageSizePx} class={imageClassName} alt="" />
+    )
+  }
+  <span class={text({ class: classNames?.text })}>
+    {user.displayName ?? user.name}
+  </span>
+</Tag>
diff --git a/web/src/components/VerificationWarningBanner.astro b/web/src/components/VerificationWarningBanner.astro
index 98b29fb..a41ae08 100644
--- a/web/src/components/VerificationWarningBanner.astro
+++ b/web/src/components/VerificationWarningBanner.astro
@@ -19,6 +19,11 @@ type Props = {
       verificationSummary: true
       listedAt: true
       createdAt: true
+      verificationSteps: {
+        select: {
+          status: true
+        }
+      }
     }
   }>
 }
@@ -67,3 +72,18 @@ const wasRecentlyAdded = isPast(listedDate) && differenceInDays(new Date(), list
     </div>
   ) : null
 }
+
+{
+  service.verificationStatus !== 'VERIFICATION_FAILED' &&
+    service.verificationSteps.some((step) => step.status === 'FAILED') && (
+      <div class="mb-3 flex items-center gap-2 rounded-md bg-red-900/50 p-2 text-sm text-red-400">
+        <Icon
+          name={verificationStatusesByValue.VERIFICATION_FAILED.icon}
+          class={cn('size-5', verificationStatusesByValue.VERIFICATION_FAILED.classNames.icon)}
+        />
+        <span>
+          This service has failed one or more verification steps. Review the verification details carefully.
+        </span>
+      </div>
+    )
+}
diff --git a/web/src/constants/commentStatus.ts b/web/src/constants/commentStatus.ts
index 4f8a9d9..985d601 100644
--- a/web/src/constants/commentStatus.ts
+++ b/web/src/constants/commentStatus.ts
@@ -1,12 +1,15 @@
 import { makeHelpersForOptions } from '../lib/makeHelpersForOptions'
 import { transformCase } from '../lib/strings'
 
+import type BadgeSmall from '../components/BadgeSmall.astro'
 import type { CommentStatus } from '@prisma/client'
+import type { ComponentProps } from 'astro/types'
 
 type CommentStatusInfo<T extends string | null | undefined = string> = {
   id: T
   icon: string
   label: string
+  color: ComponentProps<typeof BadgeSmall>['color']
   creativeWorkStatus: string | undefined
 }
 
@@ -20,37 +23,43 @@ export const {
     id,
     icon: 'ri:question-line',
     label: id ? transformCase(id, 'title') : String(id),
+    color: 'gray',
     creativeWorkStatus: undefined,
   }),
   [
     {
       id: 'PENDING',
       icon: 'ri:question-line',
-      label: 'Pending',
+      label: 'Unmoderated',
+      color: 'yellow',
       creativeWorkStatus: 'Deleted',
     },
     {
       id: 'HUMAN_PENDING',
       icon: 'ri:question-line',
-      label: 'Pending',
+      label: 'Unmoderated',
+      color: 'yellow',
       creativeWorkStatus: 'Deleted',
     },
     {
       id: 'VERIFIED',
-      icon: 'ri:check-line',
+      icon: 'ri:verified-badge-fill',
       label: 'Verified',
+      color: 'blue',
       creativeWorkStatus: 'Verified',
     },
     {
       id: 'REJECTED',
       icon: 'ri:close-line',
       label: 'Rejected',
+      color: 'red',
       creativeWorkStatus: 'Deleted',
     },
     {
       id: 'APPROVED',
       icon: 'ri:check-line',
       label: 'Approved',
+      color: 'green',
       creativeWorkStatus: 'Active',
     },
   ] as const satisfies CommentStatusInfo<CommentStatus>[]
diff --git a/web/src/constants/commentStatusFilters.ts b/web/src/constants/commentStatusFilters.ts
index 52938d3..d394852 100644
--- a/web/src/constants/commentStatusFilters.ts
+++ b/web/src/constants/commentStatusFilters.ts
@@ -1,15 +1,20 @@
 import { makeHelpersForOptions } from '../lib/makeHelpersForOptions'
 import { transformCase } from '../lib/strings'
 
+import { commentStatusById } from './commentStatus'
+
+import type BadgeSmall from '../components/BadgeSmall.astro'
 import type { Prisma } from '@prisma/client'
+import type { ComponentProps } from 'astro/types'
 
 type CommentStatusFilterInfo<T extends string | null | undefined = string> = {
   value: T
   label: string
+  color: ComponentProps<typeof BadgeSmall>['color']
+  icon: string
   whereClause: Prisma.CommentWhereInput
-  styles: {
+  classNames: {
     filter: string
-    badge: string
   }
 }
 
@@ -24,9 +29,10 @@ export const {
     value,
     label: value ? transformCase(value, 'title') : String(value),
     whereClause: {},
-    styles: {
+    color: 'gray',
+    icon: 'ri:question-line',
+    classNames: {
       filter: 'border-zinc-700 transition-colors hover:border-green-500/50',
-      badge: '',
     },
   }),
   [
@@ -34,84 +40,92 @@ export const {
       label: 'All',
       value: 'all',
       whereClause: {},
-      styles: {
+      color: 'gray',
+      icon: 'ri:question-line',
+      classNames: {
         filter: 'border-green-500 bg-green-500/20 text-green-400',
-        badge: '',
       },
     },
     {
-      label: 'Pending',
       value: 'pending',
+      label: commentStatusById.PENDING.label,
+      color: commentStatusById.PENDING.color,
+      icon: commentStatusById.PENDING.icon,
       whereClause: {
         OR: [{ status: 'PENDING' }, { status: 'HUMAN_PENDING' }],
       },
-      styles: {
+      classNames: {
         filter: 'border-blue-500 bg-blue-500/20 text-blue-400',
-        badge: 'rounded-sm bg-blue-500/20 px-2 py-0.5 text-[12px] font-medium text-blue-500',
       },
     },
     {
-      label: 'Human Pending',
       value: 'human-pending',
+      label: commentStatusById.HUMAN_PENDING.label,
+      color: commentStatusById.HUMAN_PENDING.color,
+      icon: commentStatusById.HUMAN_PENDING.icon,
       whereClause: { status: 'HUMAN_PENDING' },
-      styles: {
+      classNames: {
         filter: 'border-blue-500 bg-blue-500/20 text-blue-400',
-        badge: 'rounded-sm bg-blue-500/20 px-2 py-0.5 text-[12px] font-medium text-blue-500',
       },
     },
     {
-      label: 'Rejected',
       value: 'rejected',
+      label: commentStatusById.REJECTED.label,
+      color: commentStatusById.REJECTED.color,
+      icon: commentStatusById.REJECTED.icon,
       whereClause: {
         status: 'REJECTED',
       },
-      styles: {
+      classNames: {
         filter: 'border-red-500 bg-red-500/20 text-red-400',
-        badge: 'rounded-sm bg-red-500/20 px-2 py-0.5 text-[12px] font-medium text-red-500',
       },
     },
     {
       label: 'Suspicious',
       value: 'suspicious',
+      color: 'red',
+      icon: 'ri:close-circle-fill',
       whereClause: {
         suspicious: true,
       },
-      styles: {
+      classNames: {
         filter: 'border-red-500 bg-red-500/20 text-red-400',
-        badge: 'rounded-sm bg-red-500/20 px-2 py-0.5 text-[12px] font-medium text-red-500',
       },
     },
     {
-      label: 'Verified',
       value: 'verified',
+      label: commentStatusById.VERIFIED.label,
+      color: commentStatusById.VERIFIED.color,
+      icon: commentStatusById.VERIFIED.icon,
       whereClause: {
         status: 'VERIFIED',
       },
-      styles: {
+      classNames: {
         filter: 'border-blue-500 bg-blue-500/20 text-blue-400',
-        badge: 'rounded-sm bg-blue-500/20 px-2 py-0.5 text-[12px] font-medium text-blue-500',
       },
     },
     {
-      label: 'Approved',
       value: 'approved',
+      label: commentStatusById.APPROVED.label,
+      color: commentStatusById.APPROVED.color,
+      icon: commentStatusById.APPROVED.icon,
       whereClause: {
         status: 'APPROVED',
       },
-      styles: {
+      classNames: {
         filter: 'border-green-500 bg-green-500/20 text-green-400',
-        badge: 'rounded-sm bg-green-500/20 px-2 py-0.5 text-[12px] font-medium text-green-500',
       },
     },
     {
       label: 'Needs Review',
       value: 'needs-review',
+      color: 'yellow',
+      icon: 'ri:question-line',
       whereClause: {
         requiresAdminReview: true,
       },
-      styles: {
+      classNames: {
         filter: 'border-yellow-500 bg-yellow-500/20 text-yellow-400',
-        badge: 'rounded-sm bg-yellow-500/20 px-2 py-0.5 text-[12px] font-medium text-yellow-500',
       },
     },
   ] as const satisfies CommentStatusFilterInfo[]
diff --git a/web/src/constants/karmaTransactionActions.ts b/web/src/constants/karmaTransactionActions.ts
index 39d9b57..37cf233 100644
--- a/web/src/constants/karmaTransactionActions.ts
+++ b/web/src/constants/karmaTransactionActions.ts
@@ -78,8 +78,8 @@ export const {
     },
     {
       value: 'MANUAL_ADJUSTMENT',
-      slug: 'manual-adjustment',
-      label: 'Manual adjustment',
+      slug: 'gift',
+      label: 'Gift',
       icon: 'ri:gift-line',
     },
   ] as const satisfies KarmaTransactionActionInfo<KarmaTransactionAction>[]
diff --git a/web/src/lib/tailwind.ts b/web/src/lib/tailwind.ts
new file mode 100644
index 0000000..eb175f0
--- /dev/null
+++ b/web/src/lib/tailwind.ts
@@ -0,0 +1,8 @@
+import { parseIntWithFallback } from './numbers'
+
+const TW_SIZING_TO_PX_RATIO = 4
+
+export function getSizePxFromTailwindClasses(className: string, fallbackPxSize: number) {
+  const twSizing = /(?: |^|\n)(?:(?:size-(\d+))|(?:w-(\d+))|(?:h-(\d+)))(?: |$|\n)/.exec(className)?.[1]
+  return parseIntWithFallback(twSizing, fallbackPxSize / TW_SIZING_TO_PX_RATIO) * TW_SIZING_TO_PX_RATIO
+}
diff --git a/web/src/pages/account/edit.astro b/web/src/pages/account/edit.astro
index b7fe181..9a10c26 100644
--- a/web/src/pages/account/edit.astro
+++ b/web/src/pages/account/edit.astro
@@ -22,7 +22,7 @@ const inputErrors = isInputError(result?.error) ? result.error.fields : {}
 ---
 
 <MiniLayout
-  pageTitle={`Edit Profile - ${user.name}`}
+  pageTitle={`Edit Profile - ${user.displayName ?? user.name}`}
   description="Edit your user profile"
   ogImage={{ template: 'generic', title: 'Edit Profile', icon: 'ri:user-settings-line' }}
   layoutHeader={{
diff --git a/web/src/pages/account/index.astro b/web/src/pages/account/index.astro
index 17466de..0f6dcd2 100644
--- a/web/src/pages/account/index.astro
+++ b/web/src/pages/account/index.astro
@@ -8,6 +8,7 @@ import Button from '../../components/Button.astro'
 import MyPicture from '../../components/MyPicture.astro'
 import TimeFormatted from '../../components/TimeFormatted.astro'
 import Tooltip from '../../components/Tooltip.astro'
+import UserBadge from '../../components/UserBadge.astro'
 import { getKarmaTransactionActionInfo } from '../../constants/karmaTransactionActions'
 import { karmaUnlocks, karmaUnlocksById } from '../../constants/karmaUnlocks'
 import { SUPPORT_EMAIL } from '../../constants/project'
@@ -65,6 +66,7 @@ const user = await Astro.locals.banners.try('user', async () => {
               select: {
                 name: true,
                 displayName: true,
+                picture: true,
               },
             },
             comment: {
@@ -158,11 +160,11 @@ if (!user) return Astro.rewrite('/404')
 ---
 
 <BaseLayout
-  pageTitle={`${user.name} - Account`}
+  pageTitle={`${user.displayName ?? user.name} - Account`}
   description="Manage your user profile"
   ogImage={{
     template: 'generic',
-    title: `${user.name} | Account`,
+    title: `${user.displayName ?? user.name} | Account`,
     description: 'Manage your user profile',
     icon: 'ri:user-3-line',
   }}
@@ -199,8 +201,10 @@ if (!user) return Astro.rewrite('/404')
           )
         }
         <div class="grow">
-          <h1 class="font-title text-lg font-bold tracking-wider text-white">{user.name}</h1>
-          {user.displayName && <p class="text-day-200">{user.displayName}</p>}
+          <h1 class="font-title text-lg font-bold tracking-wider text-white">
+            {user.displayName ?? user.name}
+          </h1>
+          {user.displayName && <p class="text-day-200 font-title">{user.name}</p>}
           {
             (user.admin || user.verified || user.verifier) && (
               <div class="mt-1 flex gap-2">
@@ -429,7 +433,7 @@ if (!user) return Astro.rewrite('/404')
             <li>
               <Button
                 as="a"
-                href={`mailto:${SUPPORT_EMAIL}?subject=User verification request - ${user.name}&body=I would like to be verified as related to https://www.example.com`}
+                href={`mailto:${SUPPORT_EMAIL}?subject=User verification request - ${user.displayName ?? user.name}&body=I would like to be verified as related to https://www.example.com`}
                 label="Request verification"
                 size="sm"
               />
@@ -448,7 +452,7 @@ if (!user) return Astro.rewrite('/404')
       </h2>
       <Button
         as="a"
-        href={`mailto:${SUPPORT_EMAIL}?subject=Service Affiliation Verification Request - ${user.name}&body=I would like to be verified as related to the services ACME as Admin and XYZ as Team Member. Here is the proof...`}
+        href={`mailto:${SUPPORT_EMAIL}?subject=Service Affiliation Verification Request - ${user.displayName ?? user.name}&body=I would like to be verified as related to the services ACME as Admin and XYZ as Team Member. Here is the proof...`}
         label="Request"
         size="md"
       />
@@ -916,13 +920,10 @@ if (!user) return Astro.rewrite('/404')
                           <Icon name={actionInfo.icon} class="size-4" />
                           {actionInfo.label}
                           {transaction.action === 'MANUAL_ADJUSTMENT' && transaction.grantedBy && (
-                            <a
-                              href={`/u/${transaction.grantedBy.name}`}
-                              class="text-day-500 ml-1 hover:underline"
-                            >
-                              {/* eslint-disable-next-line @typescript-eslint/prefer-nullish-coalescing */}
-                              by {transaction.grantedBy.displayName || transaction.grantedBy.name}
-                            </a>
+                            <>
+                              <span class="text-day-500">from</span>
+                              <UserBadge user={transaction.grantedBy} size="sm" class="text-day-500" />
+                            </>
                           )}
                         </span>
                       </td>
@@ -937,7 +938,12 @@ if (!user) return Astro.rewrite('/404')
                         {transaction.points}
                       </td>
                       <td class="text-day-400 px-4 py-3 text-right text-xs whitespace-nowrap">
-                        {new Date(transaction.createdAt).toLocaleDateString()}
+                        <TimeFormatted
+                          date={transaction.createdAt}
+                          prefix={false}
+                          hourPrecision
+                          caseType="sentence"
+                        />
                       </td>
                     </tr>
                   )
diff --git a/web/src/pages/admin/comments.astro b/web/src/pages/admin/comments.astro
index ba41076..5be7f48 100644
--- a/web/src/pages/admin/comments.astro
+++ b/web/src/pages/admin/comments.astro
@@ -1,7 +1,12 @@
 ---
 import { z } from 'astro/zod'
+import { Icon } from 'astro-icon/components'
 
+import BadgeSmall from '../../components/BadgeSmall.astro'
 import CommentModeration from '../../components/CommentModeration.astro'
+import MyPicture from '../../components/MyPicture.astro'
+import TimeFormatted from '../../components/TimeFormatted.astro'
+import UserBadge from '../../components/UserBadge.astro'
 import {
   commentStatusFilters,
   commentStatusFiltersZodEnum,
@@ -36,11 +41,18 @@ const [comments = [], totalComments = 0] = await Astro.locals.banners.try(
     prisma.comment.findManyAndCount({
       where: statusFilter.whereClause,
       include: {
-        author: true,
+        author: {
+          select: {
+            name: true,
+            displayName: true,
+            picture: true,
+          },
+        },
         service: {
           select: {
             name: true,
             slug: true,
+            imageUrl: true,
           },
         },
         parent: {
@@ -72,7 +84,7 @@ const totalPages = Math.ceil(totalComments / PAGE_SIZE)
             class={cn([
               'font-title rounded-md border px-3 py-1 text-sm',
               params.status === filter.value
-                ? filter.styles.filter
+                ? filter.classNames.filter
                 : 'border-zinc-700 transition-colors hover:border-green-500/50',
             ])}
           >
@@ -98,22 +110,7 @@ const totalPages = Math.ceil(totalComments / PAGE_SIZE)
           >
             <div class="mb-4 flex flex-wrap items-center gap-2">
               {/* Author Info */}
-              <span class="font-title text-sm">{comment.author.name}</span>
-              {comment.author.admin && (
-                <span class="rounded-sm bg-yellow-500/20 px-2 py-0.5 text-[12px] font-medium text-yellow-500">
-                  admin
-                </span>
-              )}
-              {comment.author.verified && !comment.author.admin && (
-                <span class="rounded-sm bg-blue-500/20 px-2 py-0.5 text-[12px] font-medium text-blue-500">
-                  verified
-                </span>
-              )}
-              {comment.author.verifier && !comment.author.admin && (
-                <span class="rounded-sm bg-green-500/20 px-2 py-0.5 text-[12px] font-medium text-green-500">
-                  verifier
-                </span>
-              )}
+              <UserBadge user={comment.author} size="md" />
 
               {/* Service Link */}
               <span class="text-xs text-zinc-500">•</span>
@@ -121,21 +118,55 @@ const totalPages = Math.ceil(totalComments / PAGE_SIZE)
                 href={`/service/${comment.service.slug}#comment-${comment.id.toString()}`}
                 class="text-sm text-blue-400 transition-colors hover:text-blue-300"
               >
+                {!!comment.service.imageUrl && (
+                  <MyPicture
+                    src={comment.service.imageUrl}
+                    height={16}
+                    width={16}
+                    class="inline-block size-4 rounded-full align-[-0.2em]"
+                    alt=""
+                  />
+                )}
                 {comment.service.name}
               </a>
 
               {/* Date */}
               <span class="text-xs text-zinc-500">•</span>
-              <span class="text-sm text-zinc-400">{new Date(comment.createdAt).toLocaleString()}</span>
+              <TimeFormatted
+                date={comment.createdAt}
+                hourPrecision
+                caseType="sentence"
+                class="text-sm text-zinc-400"
+              />
+
+              <span class="text-xs text-zinc-500">•</span>
 
               {/* Status Badges */}
-              <span class={comment.statusFilterInfo.styles.badge}>{comment.statusFilterInfo.label}</span>
+              <BadgeSmall
+                color={comment.statusFilterInfo.color}
+                text={comment.statusFilterInfo.label}
+                icon={comment.statusFilterInfo.icon}
+                inlineIcon
+              />
+
+              <span class="text-xs text-zinc-500">•</span>
+
+              {/* Link to Comment */}
+              <a
+                href={`/service/${comment.service.slug}?showPending=true#comment-${comment.id.toString()}`}
+                class="text-whit/50 flex items-center gap-1 text-sm transition-colors hover:underline"
+              >
+                <Icon name="ri:link" class="size-4" />
+                Open
+              </a>
             </div>
 
             {/* Parent Comment Context */}
             {comment.parent && (
               <div class="mb-4 border-l-2 border-zinc-700 pl-4">
-                <div class="mb-1 text-sm text-zinc-500">Replying to {comment.parent.author.name}:</div>
+                <div class="mb-1 text-sm opacity-50">
+                  Replying to <UserBadge user={comment.parent.author} size="md" />
+                </div>
                 <div class="text-sm text-zinc-400">{comment.parent.content}</div>
               </div>
             )}
diff --git a/web/src/pages/admin/service-suggestions/[id].astro b/web/src/pages/admin/service-suggestions/[id].astro
index 7bd63a5..38be454 100644
--- a/web/src/pages/admin/service-suggestions/[id].astro
+++ b/web/src/pages/admin/service-suggestions/[id].astro
@@ -66,6 +66,7 @@ const serviceSuggestion = await Astro.locals.banners.try('Error fetching service
           user: {
             select: {
               id: true,
+              displayName: true,
               name: true,
               picture: true,
             },
diff --git a/web/src/pages/admin/service-suggestions/index.astro b/web/src/pages/admin/service-suggestions/index.astro
index 84a10e5..ad2fb4e 100644
--- a/web/src/pages/admin/service-suggestions/index.astro
+++ b/web/src/pages/admin/service-suggestions/index.astro
@@ -6,6 +6,7 @@ import { orderBy as lodashOrderBy } from 'lodash-es'
 
 import SortArrowIcon from '../../../components/SortArrowIcon.astro'
 import TimeFormatted from '../../../components/TimeFormatted.astro'
+import UserBadge from '../../../components/UserBadge.astro'
 import {
   getServiceSuggestionStatusInfo,
   serviceSuggestionStatuses,
@@ -67,8 +68,9 @@ let suggestions = await prisma.serviceSuggestion.findMany({
     createdAt: true,
     user: {
       select: {
-        id: true,
+        displayName: true,
         name: true,
+        picture: true,
       },
     },
     service: {
@@ -293,9 +295,7 @@ const makeSortUrl = (slug: string) => {
                     </div>
                   </td>
                   <td class="px-4 py-3">
-                    <a href={`/admin/users/${suggestion.user.name}`} class="hover:text-green-500">
-                      {suggestion.user.name}
-                    </a>
+                    <UserBadge user={suggestion.user} size="md" />
                   </td>
                   <td class="px-4 py-3">
                     <form method="POST" action={actions.admin.serviceSuggestions.update}>
diff --git a/web/src/pages/admin/services/[slug]/edit.astro b/web/src/pages/admin/services/[slug]/edit.astro
index 29727e2..7f8ef0e 100644
--- a/web/src/pages/admin/services/[slug]/edit.astro
+++ b/web/src/pages/admin/services/[slug]/edit.astro
@@ -10,6 +10,7 @@ import { Icon } from 'astro-icon/components'
 import { actions, isInputError } from 'astro:actions'
 
 import MyPicture from '../../../../components/MyPicture.astro'
+import UserBadge from '../../../../components/UserBadge.astro'
 import { serviceVisibilities } from '../../../../constants/serviceVisibility'
 import BaseLayout from '../../../../layouts/BaseLayout.astro'
 import { cn } from '../../../../lib/cn'
@@ -80,9 +81,9 @@ const service = await Astro.locals.banners.try('Error fetching service', () =>
           id: true,
           user: {
             select: {
-              id: true,
               name: true,
               displayName: true,
+              picture: true,
             },
           },
           createdAt: true,
@@ -1183,7 +1184,9 @@ const buttonSmallWarningClasses = cn(
                 <tbody class="divide-y divide-zinc-700/80">
                   {service.verificationRequests.map((request) => (
                     <tr class="transition-colors hover:bg-zinc-700/40">
-                      <td class="p-3 text-zinc-300">{request.user.displayName ?? request.user.name}</td>
+                      <td class="p-3 text-zinc-300">
+                        <UserBadge user={request.user} size="md" />
+                      </td>
                       <td class="p-3 text-zinc-400">{new Date(request.createdAt).toLocaleString()}</td>
                     </tr>
                   ))}
diff --git a/web/src/pages/admin/users/[username].astro b/web/src/pages/admin/users/[username].astro
index 76aab45..5f843a4 100644
--- a/web/src/pages/admin/users/[username].astro
+++ b/web/src/pages/admin/users/[username].astro
@@ -116,7 +116,7 @@ if (!user) return Astro.rewrite('/404')
 ---
 
 <BaseLayout
-  pageTitle={`User: ${user.name}`}
+  pageTitle={`${user.displayName ?? user.name} - User`}
   widthClassName="max-w-screen-lg"
   className={{ main: 'space-y-24' }}
 >
diff --git a/web/src/pages/admin/users/index.astro b/web/src/pages/admin/users/index.astro
index efcd8c7..7a7d16b 100644
--- a/web/src/pages/admin/users/index.astro
+++ b/web/src/pages/admin/users/index.astro
@@ -6,6 +6,7 @@ import { orderBy as lodashOrderBy } from 'lodash-es'
 import SortArrowIcon from '../../../components/SortArrowIcon.astro'
 import TimeFormatted from '../../../components/TimeFormatted.astro'
 import Tooltip from '../../../components/Tooltip.astro'
+import UserBadge from '../../../components/UserBadge.astro'
 import BaseLayout from '../../../layouts/BaseLayout.astro'
 import { zodParseQueryParamsStoringErrors } from '../../../lib/parseUrlFilters'
 import { pluralize } from '../../../lib/pluralize'
@@ -74,6 +75,8 @@ const dbUsers = await prisma.user.findMany({
   select: {
     id: true,
     name: true,
+    displayName: true,
+    picture: true,
     verified: true,
     admin: true,
     verifier: true,
@@ -241,10 +244,10 @@ const makeSortUrl = (slug: NonNullable<(typeof filters)['sort-by']>) => {
                   class={`group hover:bg-zinc-700/30 ${user.spammer ? 'bg-red-900/10' : ''}`}
                 >
                   <td class="px-4 py-3 text-sm font-medium text-zinc-200">
-                    <div>{user.name}</div>
+                    <UserBadge user={user} size="md" class="flex text-white" />
                     {user.internalNotes.length > 0 && (
                       <Tooltip
-                        class="text-2xs mt-1 text-yellow-400"
+                        class="text-2xs font-light text-yellow-200/40"
                         position="right"
                         text={user.internalNotes
                           .map(
@@ -257,7 +260,7 @@ const makeSortUrl = (slug: NonNullable<(typeof filters)['sort-by']>) => {
                           )
                           .join('\n\n')}
                       >
-                        <Icon name="ri:sticky-note-line" class="mr-1 inline-block size-3" />
+                        <Icon name="ri:sticky-note-line" class="mr-0.5 inline-block size-3" />
                         {user.internalNotes.length} internal {pluralize('note', user.internalNotes.length)}
                       </Tooltip>
                     )}
diff --git a/web/src/pages/service/[slug].astro b/web/src/pages/service/[slug].astro
index 2a13542..4472d76 100644
--- a/web/src/pages/service/[slug].astro
+++ b/web/src/pages/service/[slug].astro
@@ -467,17 +467,6 @@ const ogImageTemplateData = {
   }
   <VerificationWarningBanner service={service} />
 
-  {
-    service.verificationSteps.some((step) => step.status === VerificationStepStatus.FAILED) && (
-      <div class="mb-4 flex items-center gap-2 rounded-md bg-red-900/50 p-2 text-sm text-red-300">
-        <Icon name="ri:error-warning-line" class="inline-block size-4 shrink-0" />
-        <span>
-          This service has failed one or more verification steps. Review the verification details carefully.
-        </span>
-      </div>
-    )
-  }
-
   <div class="flex items-center gap-4">
     {
       !!service.imageUrl && (
diff --git a/web/src/pages/u/[username].astro b/web/src/pages/u/[username].astro
index 1f5dbea..aaee6f5 100644
--- a/web/src/pages/u/[username].astro
+++ b/web/src/pages/u/[username].astro
@@ -10,6 +10,7 @@ import InputTextArea from '../../components/InputTextArea.astro'
 import MyPicture from '../../components/MyPicture.astro'
 import TimeFormatted from '../../components/TimeFormatted.astro'
 import Tooltip from '../../components/Tooltip.astro'
+import UserBadge from '../../components/UserBadge.astro'
 import { getKarmaTransactionActionInfo } from '../../constants/karmaTransactionActions'
 import { karmaUnlocks } from '../../constants/karmaUnlocks'
 import { SUPPORT_EMAIL } from '../../constants/project'
@@ -64,6 +65,7 @@ const user = await Astro.locals.banners.try('user', async () => {
               select: {
                 name: true,
                 displayName: true,
+                picture: true,
               },
             },
             comment: {
@@ -175,8 +177,8 @@ const isCurrentUser = !!Astro.locals.user && user.id === Astro.locals.user.id
 ---
 
 <BaseLayout
-  pageTitle={`${user.name} - Account`}
-  description="Manage your user profile"
+  pageTitle={`${user.displayName ?? user.name} - User Profile`}
+  description={`User profile page of ${user.displayName ?? user.name} in KYCnot.me`}
   ogImage={{
     template: 'generic',
     // eslint-disable-next-line @typescript-eslint/prefer-nullish-coalescing
@@ -204,7 +206,7 @@ const isCurrentUser = !!Astro.locals.user && user.id === Astro.locals.user.id
         image: user.picture ?? undefined,
         url: new URL(`/u/${user.name}`, Astro.url).href,
         sameAs: user.link ? [user.link] : undefined,
-        description: `User account for ${user.displayName ?? user.name} on KYCnot.me`,
+        description: `User profile page for ${user.displayName ?? user.name} on KYCnot.me`,
         identifier: [user.name, user.id.toString()],
         jobTitle: user.admin ? 'Administrator' : user.verifier ? 'Moderator' : undefined,
         memberOf: KYCNOTME_SCHEMA_MINI,
@@ -259,10 +261,10 @@ const isCurrentUser = !!Astro.locals.user && user.id === Astro.locals.user.id
         }
         <div class="grow">
           <h1 class="font-title text-lg font-bold tracking-wider text-white">
-            {user.name}
+            {user.displayName ?? user.name}
             {isCurrentUser && <span class="text-day-500 font-normal">(You)</span>}
           </h1>
-          {user.displayName && <p class="text-day-200">{user.displayName}</p>}
+          {user.displayName && <p class="text-day-200 font-title">{user.name}</p>}
           <div class="mt-1 flex gap-2">
             {
               user.admin && (
@@ -323,7 +325,7 @@ const isCurrentUser = !!Astro.locals.user && user.id === Astro.locals.user.id
           )
         }
         <a
-          href={`mailto:${SUPPORT_EMAIL}`}
+          href={`mailto:${SUPPORT_EMAIL}?subject=User report - ${user.displayName ?? user.name}&body=${Astro.locals.user ? `I'm ${Astro.locals.user.displayName ? `${Astro.locals.user.displayName} (${Astro.locals.user.name})` : user.name}. ` : ''}I'm reporting the user ${user.displayName ? `"${user.displayName}" (${user.name})` : `"${user.name}"`} because...`}
           class="inline-flex items-center gap-1 rounded-md border border-red-500/30 bg-red-500/10 px-3 py-1.5 text-sm text-red-400 shadow-xs transition-colors duration-200 hover:bg-red-500/20 focus:ring-2 focus:ring-red-500 focus:ring-offset-2 focus:ring-offset-black focus:outline-hidden"
         >
           <Icon name="ri:alert-line" class="size-4" /> Report
@@ -1002,13 +1004,10 @@ const isCurrentUser = !!Astro.locals.user && user.id === Astro.locals.user.id
                           <Icon name={actionInfo.icon} class="size-4" />
                           {actionInfo.label}
                           {transaction.action === 'MANUAL_ADJUSTMENT' && transaction.grantedBy && (
-                            <a
-                              href={`/u/${transaction.grantedBy.name}`}
-                              class="text-day-500 ml-1 hover:underline"
-                            >
-                              {/* eslint-disable-next-line @typescript-eslint/prefer-nullish-coalescing */}
-                              by {transaction.grantedBy.displayName || transaction.grantedBy.name}
-                            </a>
+                            <>
+                              <span class="text-day-500">from</span>
+                              <UserBadge user={transaction.grantedBy} size="sm" class="text-day-500" />
+                            </>
                           )}
                         </span>
                       </td>