mirror of https://github.com/snapotter-hq/SnapOtter.git synced 2026-08-03 07:46:42 +02:00

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T

SnapOtter 609cd6b609 chore(github): redesign issue intake forms and routing

Overhaul the bug report form and restructure issue intake for 2.0:

- Bug report: split actual vs expected behavior, add Affected area and
  Specific tool fields for triage, replace the self-defeating required
  "latest version" checkbox with a Version field that accepts a tag,
  release, or commit (always answerable from any install), modernize
  Docker guidance to the Compose stack, add Host OS, and fix the
  previously required image-tag field that source users could not fill.
- Move feature requests to GitHub Discussions: delete the feature_request
  issue form, rename the orphaned discussion form to ideas.yml so it binds
  to the built-in Ideas category, and point config.yml there.
- Add Translation and Documentation issue forms routed to existing labels.
- Remove the roadmap-update discussion form (roadmap is private).
- Reconcile CONTRIBUTING.md, SUPPORT.md, and the published docs
  contributing guide with the new routing.

2026-06-17 14:21:18 +08:00

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Support

Getting Help

Channel	Use for
Documentation	Setup guides, configuration, API reference, tool usage
Discord	Quick questions, troubleshooting, community discussion
GitHub Discussions	Longer-form questions, ideas, show-and-tell

Reporting Problems

Problem	Where to report
Bug (something is broken)	GitHub Issues
Feature request or idea	GitHub Discussions
Wrong or missing translation	GitHub Issues
Documentation problem	GitHub Issues
Security vulnerability	Private advisory (never a public issue)

Before Opening an Issue

Check the documentation for your question
Search existing issues for duplicates
Make sure you are running the latest version

Response Times

We are a small team. Expect responses within 7 days for issues. Discord is faster for quick questions but not guaranteed.