chore(github): redesign issue intake forms and routing

Overhaul the bug report form and restructure issue intake for 2.0:

- Bug report: split actual vs expected behavior, add Affected area and
  Specific tool fields for triage, replace the self-defeating required
  "latest version" checkbox with a Version field that accepts a tag,
  release, or commit (always answerable from any install), modernize
  Docker guidance to the Compose stack, add Host OS, and fix the
  previously required image-tag field that source users could not fill.
- Move feature requests to GitHub Discussions: delete the feature_request
  issue form, rename the orphaned discussion form to ideas.yml so it binds
  to the built-in Ideas category, and point config.yml there.
- Add Translation and Documentation issue forms routed to existing labels.
- Remove the roadmap-update discussion form (roadmap is private).
- Reconcile CONTRIBUTING.md, SUPPORT.md, and the published docs
  contributing guide with the new routing.

.github/DISCUSSION_TEMPLATE/roadmap-update.yml

@@ -1,47 +0,0 @@
-title: ""
-labels: []
-body:
-  - type: markdown
-    attributes:
-      value: |
-        Periodic roadmap updates from the maintainers. See the [full roadmap board](https://github.com/orgs/snapotter-hq/projects) for current status.
-
-  - type: textarea
-    id: shipped
-    attributes:
-      label: Shipped
-      description: What landed since the last update?
-    validations:
-      required: false
-
-  - type: textarea
-    id: now
-    attributes:
-      label: Now (actively working on)
-      description: What's currently in progress?
-    validations:
-      required: true
-
-  - type: textarea
-    id: next
-    attributes:
-      label: Next (coming soon)
-      description: What's planned for the near term?
-    validations:
-      required: true
-
-  - type: textarea
-    id: later
-    attributes:
-      label: Later (on the radar)
-      description: What's being considered but not yet scheduled?
-    validations:
-      required: false
-
-  - type: textarea
-    id: community
-    attributes:
-      label: Community highlights
-      description: Shoutouts, top-voted feature requests, notable contributions.
-    validations:
-      required: false

.github/ISSUE_TEMPLATE/bug_report.yml

@@ -1,7 +1,13 @@
 name: Bug Report
 description: Something isn't working as expected
+title: "[Bug] "
 labels: ["bug"]
 body:
+  - type: markdown
+    attributes:
+      value: |
+        Thanks for taking the time to file a bug. The more detail you give, especially how you run SnapOtter and how to reproduce it, the faster we can help.
+
   - type: checkboxes
     id: checklist
     attributes:
@@ -9,17 +15,26 @@ body:
       options:
         - label: I searched existing issues and didn't find a duplicate
           required: true
-        - label: I'm running the latest version of SnapOtter
-          required: true
+        - label: I've tried the latest version to confirm it isn't already fixed
+          required: false
 
   - type: textarea
-    id: description
+    id: what-happened
     attributes:
-      label: Description
-      description: What happened, and what did you expect to happen?
+      label: What happened?
+      description: Describe the actual behavior you saw.
       placeholder: |
-        When I try to resize an image, the output is blank.
-        I expected the resized image to be returned normally.
+        When I resize an image, the downloaded file is 0 bytes.
+    validations:
+      required: true
+
+  - type: textarea
+    id: expected
+    attributes:
+      label: Expected behavior
+      description: What did you expect to happen instead?
+      placeholder: |
+        The resized image downloads normally.
     validations:
       required: true
 
@@ -27,41 +42,90 @@ body:
     id: steps
     attributes:
       label: Steps to reproduce
-      description: How can we reproduce this?
+      description: How can we reproduce this? Number each step.
       placeholder: |
         1. Upload a PNG image
-        2. Select "Resize" tool
+        2. Select the "Resize" tool
         3. Set width to 500
         4. Click "Process"
         5. Downloaded file is 0 bytes
     validations:
       required: true
 
-  - type: textarea
-    id: docker-setup
+  - type: dropdown
+    id: area
     attributes:
-      label: Docker setup
-      description: Paste your `docker run` command or `docker-compose.yml` (remove any sensitive values). If running from source, write "running from source via pnpm dev".
-      render: shell
+      label: Affected area
+      description: Which part of SnapOtter does this involve?
+      options:
+        - Image tools
+        - Video tools
+        - Audio tools
+        - PDF tools
+        - Data tools
+        - Image editor
+        - Pipelines / automation
+        - File library
+        - Account / login
+        - Installation / Docker / startup
+        - Other / not sure
     validations:
       required: true
 
   - type: input
-    id: image-tag
+    id: tool
     attributes:
-      label: Image tag
-      description: Which Docker image tag are you using?
-      placeholder: "e.g. latest, 1.17.1"
+      label: Specific tool
+      description: If this is about one tool, which one? Leave blank if it isn't tool-specific.
+      placeholder: "e.g. resize, background-remover, pdf-merge"
+
+  - type: dropdown
+    id: install-method
+    attributes:
+      label: How are you running SnapOtter?
+      options:
+        - Docker Compose
+        - Running from source (pnpm dev)
+        - Other (describe in deployment details)
+    validations:
+      required: true
+
+  - type: input
+    id: version
+    attributes:
+      label: Version
+      description: Image tag, release version, or git commit. Running from source? Paste the commit hash.
+      placeholder: "e.g. latest, 2.0.0, or a1b2c3d"
+    validations:
+      required: true
+
+  - type: textarea
+    id: deployment
+    attributes:
+      label: Deployment details
+      description: "Your compose file or run command, with secrets redacted. Write N/A if running from source. Strongly recommended for Docker issues."
+      render: shell
+
+  - type: dropdown
+    id: arch
+    attributes:
+      label: Host architecture
+      options:
+        - AMD64 (Intel/AMD)
+        - ARM64 (Apple Silicon, Raspberry Pi)
     validations:
       required: true
 
   - type: dropdown
-    id: platform
+    id: host-os
     attributes:
-      label: Platform
+      label: Host OS
       options:
-        - AMD64 (Intel/AMD)
-        - ARM64 (Apple Silicon, Raspberry Pi)
+        - Linux (native)
+        - macOS (Docker Desktop)
+        - Windows (Docker Desktop)
+        - Windows (WSL2)
+        - Other / running from source
     validations:
       required: true
 
@@ -69,13 +133,14 @@ body:
     id: browser
     attributes:
       label: Browser
+      description: Only if the bug is in the web UI.
       placeholder: "e.g. Chrome 130, Firefox 133, Safari 18"
 
   - type: textarea
     id: logs
     attributes:
       label: Logs
-      description: Paste any relevant container logs (`docker logs <container>`).
+      description: "Relevant logs, secrets redacted. For Compose: docker compose logs app (or postgres / redis)."
       render: shell
 
   - type: textarea
@@ -90,5 +155,5 @@ body:
       label: Would you like to contribute a fix?
       description: If yes, we can assign this issue to you. See CONTRIBUTING.md for the PR process.
       options:
-        - "Yes, I'd like to submit a PR"
         - "No, just reporting"
+        - "Yes, I'd like to submit a PR"

.github/ISSUE_TEMPLATE/config.yml

@@ -1,11 +1,14 @@
 blank_issues_enabled: false
 contact_links:
+  - name: Feature request or idea
+    url: https://github.com/snapotter-hq/snapotter/discussions/new?category=ideas
+    about: Suggest a new tool or improvement and let the community upvote it.
+  - name: Questions and help
+    url: https://discord.gg/hr3s7HPUsr
+    about: Ask questions, get setup help, and chat with the community.
   - name: Documentation
     url: https://docs.snapotter.com/
     about: Check the docs for setup guides, configuration, and API reference.
-  - name: Discord
-    url: https://discord.gg/hr3s7HPUsr
-    about: Ask questions, get help, and chat with the community.
   - name: Security vulnerability
     url: https://github.com/snapotter-hq/snapotter/security/advisories/new
     about: Report security issues privately through GitHub Security Advisories.

.github/ISSUE_TEMPLATE/documentation.yml

@@ -0,0 +1,61 @@
+name: Documentation Issue
+description: Report wrong, missing, or unclear documentation
+title: "[Docs] "
+labels: ["documentation", "area: docs"]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        Thanks for helping improve the docs. For small fixes, a direct PR to apps/docs/ is welcome too.
+
+  - type: checkboxes
+    id: checklist
+    attributes:
+      label: Before submitting
+      options:
+        - label: I searched existing issues and didn't find a duplicate
+          required: true
+
+  - type: dropdown
+    id: kind
+    attributes:
+      label: Issue type
+      options:
+        - Incorrect or outdated
+        - Missing / not documented
+        - Unclear or confusing
+        - Broken link or example
+        - Typo or formatting
+    validations:
+      required: true
+
+  - type: input
+    id: page
+    attributes:
+      label: Page
+      description: Link to the docs page. If it's missing, link the closest page to where it belongs.
+      placeholder: "e.g. https://docs.snapotter.com/guide/configuration"
+    validations:
+      required: true
+
+  - type: textarea
+    id: problem
+    attributes:
+      label: What's wrong?
+      description: Describe what's incorrect, missing, or confusing.
+    validations:
+      required: true
+
+  - type: textarea
+    id: suggestion
+    attributes:
+      label: Suggested fix
+      description: If you have a correction or wording suggestion, share it here.
+
+  - type: dropdown
+    id: willing-to-fix
+    attributes:
+      label: Would you like to submit a PR?
+      options:
+        - "No, just reporting"
+        - "Yes, I'd like to submit a PR"

.github/ISSUE_TEMPLATE/feature_request.yml

@@ -1,54 +0,0 @@
-name: Feature Request
-description: Suggest a new tool, improvement, or change
-labels: ["enhancement"]
-body:
-  - type: checkboxes
-    id: checklist
-    attributes:
-      label: Before submitting
-      options:
-        - label: I searched existing issues and didn't find a duplicate
-          required: true
-
-  - type: textarea
-    id: problem
-    attributes:
-      label: Problem
-      description: What problem does this solve? Describe the use case or frustration.
-      placeholder: |
-        I frequently need to convert AVIF files to JPEG, but there's no tool for it.
-        I currently have to use an external service which means my images leave my machine.
-    validations:
-      required: true
-
-  - type: textarea
-    id: solution
-    attributes:
-      label: Proposed solution
-      description: How do you think this should work?
-      placeholder: |
-        Add an AVIF option to the format conversion tool, similar to how
-        HEIC and WebP are already supported.
-    validations:
-      required: true
-
-  - type: textarea
-    id: alternatives
-    attributes:
-      label: Alternatives considered
-      description: Have you tried any workarounds? Are there other approaches that could work?
-
-  - type: textarea
-    id: context
-    attributes:
-      label: Additional context
-      description: Screenshots, links, examples, or anything else that helps explain the request.
-
-  - type: dropdown
-    id: willing-to-implement
-    attributes:
-      label: Would you like to implement this?
-      description: Feature PRs require issue approval first. If approved, we can assign this to you.
-      options:
-        - "Yes, I'd like to submit a PR if approved"
-        - "No, just suggesting"

.github/ISSUE_TEMPLATE/translation.yml

@@ -0,0 +1,92 @@
+name: Translation Issue
+description: Report a wrong, missing, or awkward translation
+title: "[Translation] "
+labels: ["translation", "area: i18n"]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        Thanks for helping improve SnapOtter's translations. If you'd like to fix it yourself, translation PRs are welcome too (the locale files live in packages/shared/src/i18n/).
+
+  - type: checkboxes
+    id: checklist
+    attributes:
+      label: Before submitting
+      options:
+        - label: I searched existing issues and didn't find a duplicate
+          required: true
+
+  - type: dropdown
+    id: locale
+    attributes:
+      label: Language
+      options:
+        - English (en)
+        - Arabic (ar)
+        - Chinese, Simplified (zh-CN)
+        - Chinese, Traditional (zh-TW)
+        - Dutch (nl)
+        - French (fr)
+        - German (de)
+        - Hindi (hi)
+        - Indonesian (id)
+        - Italian (it)
+        - Japanese (ja)
+        - Korean (ko)
+        - Polish (pl)
+        - Portuguese, Brazil (pt-BR)
+        - Russian (ru)
+        - Spanish (es)
+        - Swedish (sv)
+        - Thai (th)
+        - Turkish (tr)
+        - Ukrainian (uk)
+        - Vietnamese (vi)
+    validations:
+      required: true
+
+  - type: dropdown
+    id: kind
+    attributes:
+      label: Issue type
+      options:
+        - Incorrect translation
+        - Awkward or unnatural wording
+        - Untranslated (still shows English)
+        - Text is cut off or overflows
+        - Other
+    validations:
+      required: true
+
+  - type: input
+    id: location
+    attributes:
+      label: Where does it appear?
+      description: The string key if you know it, otherwise where you saw it in the UI.
+      placeholder: "e.g. tools.resize.title, or the Resize tool settings panel"
+    validations:
+      required: true
+
+  - type: textarea
+    id: current
+    attributes:
+      label: Current text
+      description: What does it say now? Paste the English fallback if it's untranslated.
+    validations:
+      required: true
+
+  - type: textarea
+    id: suggested
+    attributes:
+      label: Suggested text
+      description: What should it say instead?
+    validations:
+      required: true
+
+  - type: dropdown
+    id: willing-to-fix
+    attributes:
+      label: Would you like to submit a PR?
+      options:
+        - "No, just reporting"
+        - "Yes, I'd like to submit a PR"