feat(feedback): gate onboarding survey on first processing, add prompt lifecycle events (#615)

Defers the onboarding usage survey to the instance's first successful processing (the worker writes a one-time onboarding.firstProcessedAt marker and the overlay gates on it), so it reaches engaged users instead of first-landing visitors.

Replaces the two questions telemetry already answers (modality preference from tool_used, install method from instance_started) with what it can't infer: prior tool, self-host motivation, and discovery source.

Adds feedback_prompt_shown and feedback_prompt_dismissed on all five feedback surfaces (usage survey, per-job prompt, admin install card, global nav dialog, search-miss) so skip and completion rates are measurable, not just submissions. New survey strings translated into all 20 non-English locales.

TELEMETRY.md

@@ -41,7 +41,7 @@ Both ride `POST /api/v1/feedback` and go through `cleanFeedbackProperties()`, a
 | Event | Fires when | Key properties |
 | --- | --- | --- |
 | `feedback_submitted` | A user submits genuine feedback (nav button, tool result, failed job, search miss, admin installer card) | `source`, `sentiment`, `feedback_type`, `message`, `survey_id`, `prompt_variant`, `tool_id`, `search_query`, `job_status`, `error_category`, `contact_ok`, and, only with consent, `contact_email` / `contact_name` / `company` |
-| `onboarding_survey_submitted` | A user completes the onboarding usage survey (`source: onboarding`) | `usage_type`, `important_areas`, `install_method`, `friction_area`, `survey_id`, `prompt_variant` |
+| `onboarding_survey_submitted` | A user completes the onboarding usage survey (`source: onboarding`) | `usage_type`, `prior_tool`, `selfhost_motivation`, `discovery_source`, `survey_id`, `prompt_variant` |
 
 The onboarding survey is a profiling questionnaire, not feedback, so it gets its own event. Splitting the two keeps onboarding responses from swamping feedback metrics.
 
@@ -68,6 +68,8 @@ Emitted from `apps/web` through `track()`; properties are filtered by the `ALLOW
 | `pipeline_saved` | A pipeline is saved | `step_count` |
 | `pipeline_template_selected` | A pipeline template is picked | `template_id` |
 | `sponsor_clicked` | The sponsor link is clicked | none |
+| `feedback_prompt_shown` | A feedback surface becomes visible (usage survey, per-job prompt, admin install card, nav dialog, search miss) | `source`, `survey_id`, `prompt_variant` |
+| `feedback_prompt_dismissed` | A feedback surface is dismissed without submitting | `source`, `survey_id`, `prompt_variant`, `dismiss_kind` (`close`, `dont_ask_again`, or `snooze`) |
 
 ### SDK-generated events
 

apps/api/src/jobs/worker.ts

@@ -31,6 +31,7 @@ import {
   getBundleForTool,
   getOptionalBundleForTool,
   isToolInputError,
+  ONBOARDING_FIRST_PROCESSED_KEY,
   type PipelineExecutedProperties,
   TOOLS,
 } from "@snapotter/shared";
@@ -53,6 +54,7 @@ import {
 } from "../lib/object-storage.js";
 import { OCR_MAX_ENCODED_INPUT_BYTES } from "../lib/ocr-limits.js";
 import { SCRUB_PDF_PRODUCER_TOOLS, scrubPdfProducer } from "../lib/pdf-producer.js";
+import { setSettingIfAbsent } from "../lib/settings-helpers.js";
 import { timeoutMessage } from "../lib/timeout.js";
 import { InputValidationError } from "../modality/contract.js";
 import {
@@ -493,6 +495,13 @@ async function processToolJob(job: Job<ToolJobData>): Promise<ToolJobResult> {
           },
           data.analyticsDistinctId,
         );
+        // Mark the instance's first successful processing so the onboarding
+        // survey only appears once the admin has produced a real result
+        // (shouldShowUsageSurvey gate in web feedback.ts). First-write-wins, so
+        // the timestamp reflects the genuine first job and later jobs no-op.
+        void setSettingIfAbsent(ONBOARDING_FIRST_PROCESSED_KEY, new Date().toISOString()).catch(
+          () => {},
+        );
       }
 
       // Record queue wait time and completion on the OTel span

apps/api/src/lib/analytics.ts

@@ -2,10 +2,13 @@ import {
   ANALYTICS_BAKED,
   ANALYTICS_EVENTS,
   APP_VERSION,
+  type FeedbackDiscoverySource,
   type FeedbackErrorCategory,
   type FeedbackFrictionArea,
   type FeedbackImportantArea,
   type FeedbackInstallMethod,
+  type FeedbackPriorTool,
+  type FeedbackSelfHostMotivation,
   type FeedbackSentiment,
   type FeedbackSource,
   type FeedbackSurveyId,
@@ -38,6 +41,11 @@ export interface FeedbackEventProperties {
   usage_type?: FeedbackUsageType;
   important_areas?: FeedbackImportantArea[];
   friction_area?: FeedbackFrictionArea;
+  // Onboarding survey (telemetry-blind) answers: what they used before, why they
+  // self-host, and how they found SnapOtter. See analytics/feedback.ts.
+  prior_tool?: FeedbackPriorTool;
+  selfhost_motivation?: FeedbackSelfHostMotivation;
+  discovery_source?: FeedbackDiscoverySource;
   error_category?: FeedbackErrorCategory;
 }
 
@@ -138,6 +146,9 @@ function cleanFeedbackProperties(properties: FeedbackEventProperties): Record<st
   copyString("install_method");
   copyString("usage_type");
   copyString("friction_area");
+  copyString("prior_tool");
+  copyString("selfhost_motivation");
+  copyString("discovery_source");
   copyString("error_category");
 
   if (properties.important_areas?.length) {

apps/api/src/lib/settings-helpers.ts

@@ -15,6 +15,16 @@ export async function upsertSetting(key: string, value: string): Promise<void> {
     });
 }
 
+/**
+ * Insert a setting only if the key does not already exist (first-write-wins).
+ * Uses ON CONFLICT DO NOTHING, so repeated calls are cheap no-ops after the
+ * first and the original value is preserved. Used for one-time markers like the
+ * instance's first successful processing that gate the onboarding survey.
+ */
+export async function setSettingIfAbsent(key: string, value: string): Promise<void> {
+  await db.insert(schema.settings).values({ key, value }).onConflictDoNothing();
+}
+
 /**
  * Read a numeric setting from the DB `settings` table.
  * Returns `defaultValue` when the key is missing, non-numeric, or on DB error.

apps/api/src/routes/feedback.ts

@@ -1,8 +1,11 @@
 import {
+  FEEDBACK_DISCOVERY_SOURCE_VALUES,
   FEEDBACK_ERROR_CATEGORY_VALUES,
   FEEDBACK_FRICTION_AREA_VALUES,
   FEEDBACK_IMPORTANT_AREA_VALUES,
   FEEDBACK_INSTALL_METHOD_VALUES,
+  FEEDBACK_PRIOR_TOOL_VALUES,
+  FEEDBACK_SELFHOST_MOTIVATION_VALUES,
   FEEDBACK_SENTIMENT_VALUES,
   FEEDBACK_SOURCE_VALUES,
   FEEDBACK_SURVEY_ID_VALUES,
@@ -58,6 +61,9 @@ const feedbackBodySchema = z
     usageType: z.enum(FEEDBACK_USAGE_TYPE_VALUES).optional(),
     importantAreas: z.array(z.enum(FEEDBACK_IMPORTANT_AREA_VALUES)).max(5).optional(),
     frictionArea: z.enum(FEEDBACK_FRICTION_AREA_VALUES).optional(),
+    priorTool: z.enum(FEEDBACK_PRIOR_TOOL_VALUES).optional(),
+    selfHostMotivation: z.enum(FEEDBACK_SELFHOST_MOTIVATION_VALUES).optional(),
+    discoverySource: z.enum(FEEDBACK_DISCOVERY_SOURCE_VALUES).optional(),
     errorCategory: z.enum(FEEDBACK_ERROR_CATEGORY_VALUES).optional(),
   })
   .superRefine((value, ctx) => {
@@ -97,6 +103,9 @@ function toPostHogProperties(body: z.infer<typeof feedbackBodySchema>): Feedback
     usage_type: body.usageType,
     important_areas: body.importantAreas,
     friction_area: body.frictionArea,
+    prior_tool: body.priorTool,
+    selfhost_motivation: body.selfHostMotivation,
+    discovery_source: body.discoverySource,
     error_category: body.errorCategory,
   };
 }

apps/web/src/components/feedback/admin-install-feedback-card.tsx

@@ -1,5 +1,7 @@
 import { MessageSquare } from "lucide-react";
+import { useEffect, useRef } from "react";
 import { useTranslation } from "@/contexts/i18n-context";
+import { trackFeedbackPromptDismissed, trackFeedbackPromptShown } from "@/lib/feedback";
 
 interface AdminInstallFeedbackCardProps {
   visible: boolean;
@@ -15,6 +17,17 @@ export function AdminInstallFeedbackCard({
   onDismissForever,
 }: AdminInstallFeedbackCardProps) {
   const { t } = useTranslation();
+  const shownTrackedRef = useRef(false);
+
+  // Impression once the card first renders, so the settings-page install
+  // feedback has a shown-vs-acted denominator like the other surfaces.
+  useEffect(() => {
+    if (visible && !shownTrackedRef.current) {
+      shownTrackedRef.current = true;
+      trackFeedbackPromptShown("admin_installer");
+    }
+  }, [visible]);
+
   if (!visible) return null;
 
   return (
@@ -36,14 +49,20 @@ export function AdminInstallFeedbackCard({
         </button>
         <button
           type="button"
-          onClick={onRemindLater}
+          onClick={() => {
+            trackFeedbackPromptDismissed("admin_installer", "snooze");
+            onRemindLater();
+          }}
           className="rounded-md border border-border px-2.5 py-1.5 text-xs font-medium text-muted-foreground hover:bg-background hover:text-foreground"
         >
           {t.feedback.remindLater}
         </button>
         <button
           type="button"
-          onClick={onDismissForever}
+          onClick={() => {
+            trackFeedbackPromptDismissed("admin_installer", "dont_ask_again");
+            onDismissForever();
+          }}
           className="rounded-md border border-border px-2.5 py-1.5 text-xs font-medium text-muted-foreground hover:bg-background hover:text-foreground"
         >
           {t.feedback.dontAskAgain}

apps/web/src/components/feedback/tool-feedback-prompt.tsx

@@ -7,6 +7,8 @@ import {
   promptVariantForSource,
   submitFeedback,
   surveyIdForSource,
+  trackFeedbackPromptDismissed,
+  trackFeedbackPromptShown,
 } from "@/lib/feedback";
 import { cn } from "@/lib/utils";
 import { useAnalyticsStore } from "@/stores/analytics-store";
@@ -96,19 +98,22 @@ export function ToolFeedbackPrompt({
   const [dialogSentiment, setDialogSentiment] = useState<FeedbackSentiment | undefined>();
   const [dialogOpen, setDialogOpen] = useState(false);
   const [thanks, setThanks] = useState(false);
+  const source = jobStatus === "failed" ? "failed_job" : "tool_result";
 
   useEffect(() => {
     if (!analyticsLoaded || !analyticsConfig?.enabled) return;
     const show = shouldShowPrompt(toolId);
-    if (show) markPromptShown();
+    if (show) {
+      markPromptShown();
+      trackFeedbackPromptShown(source);
+    }
     setVisible(show);
-  }, [analyticsLoaded, analyticsConfig?.enabled, toolId]);
+  }, [analyticsLoaded, analyticsConfig?.enabled, toolId, source]);
 
   if (!analyticsLoaded || !analyticsConfig?.enabled) return null;
   if (!visible && !thanks && !dialogOpen) return null;
 
   async function handleQuickSentiment(sentiment: FeedbackSentiment) {
-    const source = jobStatus === "failed" ? "failed_job" : "tool_result";
     if (sentiment === "great") {
       markPromptHandled(toolId);
       setVisible(false);
@@ -136,11 +141,13 @@ export function ToolFeedbackPrompt({
 
   function handleDismiss() {
     markPromptHandled(toolId);
+    trackFeedbackPromptDismissed(source, "close");
     setVisible(false);
   }
 
   function handleDontAskAgain() {
     disablePrompts();
+    trackFeedbackPromptDismissed(source, "dont_ask_again");
     setVisible(false);
   }
 

apps/web/src/components/layout/app-layout.tsx

@@ -1,5 +1,6 @@
-import { useEffect, useState } from "react";
+import { useEffect, useRef, useState } from "react";
 import { useMobile } from "@/hooks/use-mobile";
+import { trackFeedbackPromptDismissed, trackFeedbackPromptShown } from "@/lib/feedback";
 import { cn } from "@/lib/utils";
 import { useConnectionStore } from "@/stores/connection-store";
 import { useSettingsStore } from "@/stores/settings-store";
@@ -20,6 +21,9 @@ export function AppLayout({ children, breadcrumb, navVariant }: AppLayoutProps)
   const [settingsOpen, setSettingsOpen] = useState(false);
   const [helpOpen, setHelpOpen] = useState(false);
   const [feedbackOpen, setFeedbackOpen] = useState(false);
+  // Distinguishes an abandoned feedback dialog (dismissed) from one that was
+  // submitted, so the dismissed event does not fire after a real submission.
+  const feedbackSubmittedRef = useRef(false);
   const isMobile = useMobile();
   const connectionStatus = useConnectionStore((s) => s.status);
   const bannerVisible = connectionStatus !== "connected";
@@ -51,7 +55,11 @@ export function AppLayout({ children, breadcrumb, navVariant }: AppLayoutProps)
         variant={navVariant}
         breadcrumb={breadcrumb}
         onHelpClick={() => setHelpOpen(true)}
-        onFeedbackClick={() => setFeedbackOpen(true)}
+        onFeedbackClick={() => {
+          feedbackSubmittedRef.current = false;
+          trackFeedbackPromptShown("global");
+          setFeedbackOpen(true);
+        }}
         onSettingsClick={() => setSettingsOpen(true)}
       />
 
@@ -74,7 +82,17 @@ export function AppLayout({ children, breadcrumb, navVariant }: AppLayoutProps)
       <HelpDialog open={helpOpen} onClose={() => setHelpOpen(false)} />
 
       {/* Feedback dialog */}
-      <FeedbackDialog open={feedbackOpen} source="global" onClose={() => setFeedbackOpen(false)} />
+      <FeedbackDialog
+        open={feedbackOpen}
+        source="global"
+        onSubmitted={() => {
+          feedbackSubmittedRef.current = true;
+        }}
+        onClose={() => {
+          if (!feedbackSubmittedRef.current) trackFeedbackPromptDismissed("global", "close");
+          setFeedbackOpen(false);
+        }}
+      />
 
       {/* Global AI install progress */}
       <AiInstallIndicator />

apps/web/src/components/onboarding/usage-survey-overlay.tsx

@@ -1,16 +1,9 @@
-import { FEEDBACK_FRICTION_AREA_VALUES, FEEDBACK_INSTALL_METHOD_VALUES } from "@snapotter/shared";
 import {
-  Building2,
-  FileText,
-  GraduationCap,
-  Image,
-  Layers,
-  Search,
-  Sparkles,
-  User,
-  Users,
-  Video,
-} from "lucide-react";
+  FEEDBACK_DISCOVERY_SOURCE_VALUES,
+  FEEDBACK_PRIOR_TOOL_VALUES,
+  FEEDBACK_SELFHOST_MOTIVATION_VALUES,
+} from "@snapotter/shared";
+import { Building2, GraduationCap, Search, User, Users } from "lucide-react";
 import { useEffect, useRef, useState } from "react";
 import { useLocation } from "react-router-dom";
 import { useTranslation } from "@/contexts/i18n-context";
@@ -19,14 +12,16 @@ import { useFocusTrap } from "@/hooks/use-focus-trap";
 import { apiGet, apiPut } from "@/lib/api";
 import { AUTH_GUARD_UNGATED_PATHS } from "@/lib/auth-routes";
 import {
-  type FeedbackFrictionArea,
-  type FeedbackImportantArea,
-  type FeedbackInstallMethod,
+  type FeedbackDiscoverySource,
+  type FeedbackPriorTool,
+  type FeedbackSelfHostMotivation,
   type FeedbackUsageType,
   promptVariantForSource,
   shouldShowUsageSurvey,
   submitFeedback,
   surveyIdForSource,
+  trackFeedbackPromptDismissed,
+  trackFeedbackPromptShown,
 } from "@/lib/feedback";
 import { cn } from "@/lib/utils";
 import { withTimeout } from "@/lib/with-timeout";
@@ -45,14 +40,6 @@ const USAGE_TYPES: { value: FeedbackUsageType; Icon: typeof User; wide?: boolean
   { value: "evaluating", Icon: Search, wide: true },
 ];
 
-const IMPORTANT_AREAS: { value: FeedbackImportantArea; Icon: typeof Image; wide?: boolean }[] = [
-  { value: "images", Icon: Image },
-  { value: "pdf_docs", Icon: FileText },
-  { value: "video_audio", Icon: Video },
-  { value: "batch_workflows", Icon: Layers },
-  { value: "ai_tools", Icon: Sparkles, wide: true },
-];
-
 export function UsageSurveyOverlay() {
   const { t } = useTranslation();
   const { role, mustChangePassword } = useAuth();
@@ -63,15 +50,20 @@ export function UsageSurveyOverlay() {
 
   const [settings, setSettings] = useState<Record<string, string> | null>(null);
   const [usageType, setUsageType] = useState<FeedbackUsageType | null>(null);
-  const [importantAreas, setImportantAreas] = useState<FeedbackImportantArea[]>([]);
-  // Install method and friction area are optional: null until the admin picks one,
-  // so we never record an unanswered dropdown as a real value.
-  const [installMethod, setInstallMethod] = useState<FeedbackInstallMethod | null>(null);
-  const [frictionArea, setFrictionArea] = useState<FeedbackFrictionArea | null>(null);
+  // The survey asks only what telemetry cannot infer. Modality preference is
+  // already visible in tool_used, and install method in instance_started, so
+  // instead we ask what they came from, why they self-host, and how they found
+  // us. Prior tool and motivation are optional; discovery source is optional too.
+  const [priorTool, setPriorTool] = useState<FeedbackPriorTool | null>(null);
+  const [selfHostMotivation, setSelfHostMotivation] = useState<FeedbackSelfHostMotivation | null>(
+    null,
+  );
+  const [discoverySource, setDiscoverySource] = useState<FeedbackDiscoverySource | null>(null);
   const [submitting, setSubmitting] = useState(false);
   const [dismissing, setDismissing] = useState(false);
   const busy = submitting || dismissing;
   const submittedAnswerKeyRef = useRef<string | null>(null);
+  const shownTrackedRef = useRef(false);
 
   const eligibleAuthState = role === "admin" && !mustChangePassword;
   const eligibleRoute = !AUTH_GUARD_UNGATED_PATHS.has(location.pathname);
@@ -102,11 +94,15 @@ export function UsageSurveyOverlay() {
 
   useFocusTrap(containerRef, visible);
 
-  function toggleArea(area: FeedbackImportantArea) {
-    setImportantAreas((current) =>
-      current.includes(area) ? current.filter((value) => value !== area) : [...current, area],
-    );
+  // Record the impression once the overlay first becomes visible, so the survey's
+  // completion and skip rates have a denominator (submissions alone can't measure
+  // how many admins saw it and walked away).
+  useEffect(() => {
+    if (visible && !shownTrackedRef.current) {
+      shownTrackedRef.current = true;
+      trackFeedbackPromptShown("onboarding");
     }
+  }, [visible]);
 
   async function recordSettingsKey(key: string) {
     const value = new Date().toISOString();
@@ -117,12 +113,7 @@ export function UsageSurveyOverlay() {
   async function handleContinue() {
     if (!usageType || busy) return;
     setSubmitting(true);
-    const answerKey = JSON.stringify({
-      usageType,
-      importantAreas: [...importantAreas].sort(),
-      installMethod,
-      frictionArea,
-    });
+    const answerKey = JSON.stringify({ usageType, priorTool, selfHostMotivation, discoverySource });
     try {
       if (submittedAnswerKeyRef.current !== answerKey) {
         await withTimeout(
@@ -131,9 +122,9 @@ export function UsageSurveyOverlay() {
             surveyId: surveyIdForSource("onboarding"),
             promptVariant: promptVariantForSource("onboarding"),
             usageType,
-            importantAreas,
-            ...(installMethod ? { installMethod } : {}),
-            ...(frictionArea ? { frictionArea } : {}),
+            ...(priorTool ? { priorTool } : {}),
+            ...(selfHostMotivation ? { selfHostMotivation } : {}),
+            ...(discoverySource ? { discoverySource } : {}),
           }),
           WRITE_TIMEOUT_MS,
         );
@@ -155,6 +146,7 @@ export function UsageSurveyOverlay() {
   async function handleDismiss() {
     if (busy) return;
     setDismissing(true);
+    trackFeedbackPromptDismissed("onboarding", "dont_ask_again");
     try {
       await recordSettingsKey("onboarding.usageSurvey.dismissedAt");
     } catch {
@@ -217,64 +209,62 @@ export function UsageSurveyOverlay() {
         </div>
 
         <div className="space-y-2">
-          <p id="usage-survey-tools-label" className="text-sm font-medium text-foreground">
-            {t.onboarding.usageSurveyToolsLabel}{" "}
-            <span className="text-xs font-normal text-muted-foreground">
-              {t.onboarding.pickAnyHint}
-            </span>
+          <p id="usage-survey-prior-label" className="text-sm font-medium text-foreground">
+            {t.onboarding.priorToolLabel}
           </p>
-          {/* biome-ignore lint/a11y/useSemanticElements: plain group wrapper for toggle buttons, a fieldset would disrupt the grid layout */}
           <div
-            role="group"
-            aria-labelledby="usage-survey-tools-label"
-            className="grid grid-cols-2 gap-2"
+            role="radiogroup"
+            aria-labelledby="usage-survey-prior-label"
+            className="grid grid-cols-1 gap-2"
           >
-            {IMPORTANT_AREAS.map(({ value, Icon, wide }) => (
+            {FEEDBACK_PRIOR_TOOL_VALUES.map((value) => (
+              // biome-ignore lint/a11y/useSemanticElements: styled button acting as an ARIA radio, not a native input
               <button
                 key={value}
                 type="button"
-                aria-pressed={importantAreas.includes(value)}
-                onClick={() => toggleArea(value)}
+                role="radio"
+                aria-checked={priorTool === value}
+                onClick={() => setPriorTool((current) => (current === value ? null : value))}
                 className={cn(
-                  "flex items-center gap-2 rounded-lg border px-3 py-2.5 text-sm font-medium text-start transition-colors",
-                  importantAreas.includes(value)
+                  "rounded-lg border px-3 py-2.5 text-sm font-medium text-start transition-colors",
+                  priorTool === value
                     ? "border-primary bg-primary/10 text-primary-ink"
                     : "border-border text-foreground hover:bg-muted",
-                  wide && "col-span-2 justify-center",
                 )}
               >
-                <Icon aria-hidden="true" className="h-4 w-4 shrink-0" />
-                {t.feedback.importantAreas[value]}
+                {t.feedback.priorTools[value]}
               </button>
             ))}
           </div>
         </div>
 
         <div className="space-y-2">
-          <p id="usage-survey-install-label" className="text-sm font-medium text-foreground">
-            {t.feedback.installMethodLabel}
+          <p id="usage-survey-motivation-label" className="text-sm font-medium text-foreground">
+            {t.onboarding.selfHostMotivationLabel}
           </p>
           <div
             role="radiogroup"
-            aria-labelledby="usage-survey-install-label"
-            className="grid grid-cols-2 gap-2"
+            aria-labelledby="usage-survey-motivation-label"
+            className="grid grid-cols-1 gap-2"
           >
-            {FEEDBACK_INSTALL_METHOD_VALUES.map((value) => (
+            {FEEDBACK_SELFHOST_MOTIVATION_VALUES.map((value) => (
               // biome-ignore lint/a11y/useSemanticElements: styled button acting as an ARIA radio, not a native input
               <button
                 key={value}
                 type="button"
                 role="radio"
-                aria-checked={installMethod === value}
-                onClick={() => setInstallMethod((current) => (current === value ? null : value))}
+                aria-checked={selfHostMotivation === value}
+                onClick={() =>
+                  setSelfHostMotivation((current) => (current === value ? null : value))
+                }
                 className={cn(
                   "rounded-lg border px-3 py-2.5 text-sm font-medium text-start transition-colors",
-                  installMethod === value
+                  selfHostMotivation === value
                     ? "border-primary bg-primary/10 text-primary-ink"
                     : "border-border text-foreground hover:bg-muted",
                 )}
               >
-                {t.feedback.installMethods[value]}
+                {t.feedback.selfHostMotivations[value]}
               </button>
             ))}
           </div>
@@ -282,23 +272,26 @@ export function UsageSurveyOverlay() {
 
         <div className="space-y-2">
           <label
-            htmlFor="usage-survey-friction-area"
+            htmlFor="usage-survey-discovery-source"
             className="block text-sm font-medium text-foreground"
           >
-            {t.feedback.frictionAreaLabel}
+            {t.onboarding.discoverySourceLabel}{" "}
+            <span className="text-xs font-normal text-muted-foreground">
+              {t.onboarding.optionalHint}
+            </span>
           </label>
           <select
-            id="usage-survey-friction-area"
-            value={frictionArea ?? ""}
+            id="usage-survey-discovery-source"
+            value={discoverySource ?? ""}
             onChange={(event) =>
-              setFrictionArea((event.target.value || null) as FeedbackFrictionArea | null)
+              setDiscoverySource((event.target.value || null) as FeedbackDiscoverySource | null)
             }
             className="w-full rounded-lg border border-border bg-background px-3 py-2.5 text-sm text-foreground"
           >
             <option value="" />
-            {FEEDBACK_FRICTION_AREA_VALUES.map((value) => (
+            {FEEDBACK_DISCOVERY_SOURCE_VALUES.map((value) => (
               <option key={value} value={value}>
-                {t.feedback.frictionAreas[value]}
+                {t.feedback.discoverySources[value]}
               </option>
             ))}
           </select>

apps/web/src/lib/analytics.ts

@@ -25,6 +25,8 @@ const ALLOWED: Record<string, ReadonlySet<string>> = {
   pipeline_step_added: new Set(["tool_id"]),
   pipeline_saved: new Set(["step_count"]),
   pipeline_template_selected: new Set(["template_id"]),
+  feedback_prompt_shown: new Set(["source", "survey_id", "prompt_variant"]),
+  feedback_prompt_dismissed: new Set(["source", "survey_id", "prompt_variant", "dismiss_kind"]),
 };
 
 function sanitize(event: string, properties?: Record<string, unknown>): Record<string, unknown> {

apps/web/src/lib/feedback.ts

@@ -1,21 +1,29 @@
 import type {
+  FeedbackDiscoverySource,
   FeedbackErrorCategory,
   FeedbackFrictionArea,
   FeedbackImportantArea,
   FeedbackInstallMethod,
+  FeedbackPriorTool,
+  FeedbackSelfHostMotivation,
   FeedbackSentiment,
   FeedbackSource,
   FeedbackSurveyId,
   FeedbackType,
   FeedbackUsageType,
 } from "@snapotter/shared";
+import { ANALYTICS_EVENTS, ONBOARDING_FIRST_PROCESSED_KEY } from "@snapotter/shared";
+import { track } from "@/lib/analytics";
 import { apiPost } from "@/lib/api";
 
 export type {
+  FeedbackDiscoverySource,
   FeedbackErrorCategory,
   FeedbackFrictionArea,
   FeedbackImportantArea,
   FeedbackInstallMethod,
+  FeedbackPriorTool,
+  FeedbackSelfHostMotivation,
   FeedbackSentiment,
   FeedbackSource,
   FeedbackSurveyId,
@@ -50,6 +58,9 @@ export interface FeedbackPayload {
   usageType?: FeedbackUsageType;
   importantAreas?: FeedbackImportantArea[];
   frictionArea?: FeedbackFrictionArea;
+  priorTool?: FeedbackPriorTool;
+  selfHostMotivation?: FeedbackSelfHostMotivation;
+  discoverySource?: FeedbackDiscoverySource;
   errorCategory?: FeedbackErrorCategory;
 }
 
@@ -100,6 +111,35 @@ export function promptVariantForSource(source: FeedbackSource): FeedbackPromptVa
   }
 }
 
+/** How a feedback prompt was dismissed, for the feedback_prompt_dismissed event. */
+export type FeedbackDismissKind = "close" | "dont_ask_again" | "snooze";
+
+/**
+ * Fire when a feedback surface becomes visible. Paired with
+ * trackFeedbackPromptDismissed and the server-side submit event, this gives skip
+ * and completion rates a denominator instead of counting only submissions.
+ */
+export function trackFeedbackPromptShown(source: FeedbackSource): void {
+  track(ANALYTICS_EVENTS.FEEDBACK_PROMPT_SHOWN, {
+    source,
+    survey_id: surveyIdForSource(source),
+    prompt_variant: promptVariantForSource(source),
+  });
+}
+
+/** Fire when a feedback surface is dismissed without submitting. */
+export function trackFeedbackPromptDismissed(
+  source: FeedbackSource,
+  dismissKind: FeedbackDismissKind,
+): void {
+  track(ANALYTICS_EVENTS.FEEDBACK_PROMPT_DISMISSED, {
+    source,
+    survey_id: surveyIdForSource(source),
+    prompt_variant: promptVariantForSource(source),
+    dismiss_kind: dismissKind,
+  });
+}
+
 export function classifyFeedbackError(message: string | null | undefined): FeedbackErrorCategory {
   const value = (message ?? "").toLowerCase();
   if (!value) return "unknown";
@@ -146,6 +186,11 @@ export function shouldShowUsageSurvey({
   analyticsEnabled,
 }: UsageSurveyVisibilityOptions): boolean {
   if (!analyticsConfigLoaded || !analyticsEnabled || role !== "admin") return false;
+  // Hold the survey until the instance has completed its first processing (the
+  // worker writes this marker on the first successful job). Asking on an empty
+  // first-landing app yields answers from users who haven't used the product;
+  // waiting for one real result reaches an engaged admin instead.
+  if (!settings[ONBOARDING_FIRST_PROCESSED_KEY]) return false;
   return (
     !settings["onboarding.usageSurvey.answeredAt"] &&
     !settings["onboarding.usageSurvey.dismissedAt"]

apps/web/src/pages/home-page.tsx

@@ -11,6 +11,7 @@ import { useFuseSearch } from "@/hooks/use-fuse-search.js";
 import { usePageTitle } from "@/hooks/use-page-title.js";
 import { useRecentTools } from "@/hooks/use-recent-tools.js";
 import type { FeedbackPromptVariant } from "@/lib/feedback.js";
+import { trackFeedbackPromptDismissed, trackFeedbackPromptShown } from "@/lib/feedback.js";
 import { format } from "@/lib/format.js";
 import { ICON_MAP } from "@/lib/icon-map.js";
 import { getCategoryName, getToolName } from "@/lib/tool-i18n.js";
@@ -55,9 +56,14 @@ export function HomePage() {
   const analyticsOn = analyticsConfigLoaded && analyticsConfig?.enabled === true;
   const [requestOpen, setRequestOpen] = useState(false);
   const [requestVariant, setRequestVariant] = useState<FeedbackPromptVariant>("search-empty-v1");
+  // Tracks whether the request dialog was submitted, so closing it counts as a
+  // dismiss only when the admin abandoned it.
+  const requestSubmittedRef = useRef(false);
 
   const openRequest = useCallback((variant: FeedbackPromptVariant) => {
+    requestSubmittedRef.current = false;
     setRequestVariant(variant);
+    trackFeedbackPromptShown("search_miss");
     setRequestOpen(true);
   }, []);
 
@@ -200,7 +206,15 @@ export function HomePage() {
             source="search_miss"
             searchQuery={search}
             promptVariant={requestVariant}
-            onClose={() => setRequestOpen(false)}
+            onSubmitted={() => {
+              requestSubmittedRef.current = true;
+            }}
+            onClose={() => {
+              if (!requestSubmittedRef.current) {
+                trackFeedbackPromptDismissed("search_miss", "close");
+              }
+              setRequestOpen(false);
+            }}
           />
         </div>
       </div>

packages/shared/src/analytics/events.ts

@@ -27,6 +27,11 @@ export const ANALYTICS_EVENTS = {
   PIPELINE_TEMPLATE_SELECTED: "pipeline_template_selected",
   AUTH_LOGIN: "auth_login",
   AUTH_LOGIN_FAILED: "auth_login_failed",
+  // Feedback prompt lifecycle (client-side). Fired when any feedback surface is
+  // shown to a user and when it is dismissed without submitting, so completion
+  // and skip rates become measurable instead of counting only submissions.
+  FEEDBACK_PROMPT_SHOWN: "feedback_prompt_shown",
+  FEEDBACK_PROMPT_DISMISSED: "feedback_prompt_dismissed",
 } as const;
 
 export type AnalyticsEvent = (typeof ANALYTICS_EVENTS)[keyof typeof ANALYTICS_EVENTS];

packages/shared/src/analytics/feedback.ts

@@ -24,6 +24,14 @@ export const FEEDBACK_SURVEY_ID_VALUES = [
 ] as const;
 export type FeedbackSurveyId = (typeof FEEDBACK_SURVEY_ID_VALUES)[number];
 
+/**
+ * Settings key marking the instance's first successful processing. The worker
+ * writes it on the first completed job; the web app gates the onboarding survey
+ * on it so the survey only reaches instances that have produced a real result,
+ * not first-landing visitors. Shared so the worker and web can never drift.
+ */
+export const ONBOARDING_FIRST_PROCESSED_KEY = "onboarding.firstProcessedAt";
+
 export const FEEDBACK_SENTIMENT_VALUES = [
   "great",
   "okay",
@@ -62,6 +70,41 @@ export const FEEDBACK_USAGE_TYPE_VALUES = [
 ] as const;
 export type FeedbackUsageType = (typeof FEEDBACK_USAGE_TYPE_VALUES)[number];
 
+// The onboarding survey asks only what telemetry cannot infer. Modality
+// preference (tool_used by category) and install method (instance_started's
+// deploy_mode) are already captured by behavior, so the survey spends its
+// questions on identity, prior tool, motivation, and acquisition channel.
+
+/** "What were you using before SnapOtter?" — competitor / replacement signal. */
+export const FEEDBACK_PRIOR_TOOL_VALUES = [
+  "online_tools",
+  "desktop_apps",
+  "command_line",
+  "self_hosted",
+  "nothing",
+] as const;
+export type FeedbackPriorTool = (typeof FEEDBACK_PRIOR_TOOL_VALUES)[number];
+
+/** "Why self-host it?" — positioning / motivation signal. */
+export const FEEDBACK_SELFHOST_MOTIVATION_VALUES = [
+  "privacy_control",
+  "upload_limits",
+  "cost",
+  "offline",
+  "trying",
+] as const;
+export type FeedbackSelfHostMotivation = (typeof FEEDBACK_SELFHOST_MOTIVATION_VALUES)[number];
+
+/** "How did you hear about us?" — acquisition channel, invisible to analytics. */
+export const FEEDBACK_DISCOVERY_SOURCE_VALUES = [
+  "github",
+  "reddit_hn",
+  "search",
+  "word_of_mouth",
+  "other",
+] as const;
+export type FeedbackDiscoverySource = (typeof FEEDBACK_DISCOVERY_SOURCE_VALUES)[number];
+
 export const FEEDBACK_IMPORTANT_AREA_VALUES = [
   "images",
   "pdf_docs",

packages/shared/src/i18n/ar.ts

@@ -145,11 +145,34 @@ export const ar: TranslationKeys = {
       batch_workflows: "سير العمل بالدفعات",
       ai_tools: "أدوات الذكاء الاصطناعي",
     },
+    priorTools: {
+      online_tools: "أدوات عبر الإنترنت",
+      desktop_apps: "تطبيقات سطح المكتب (Photoshop، GIMP)",
+      command_line: "سطر الأوامر (ffmpeg، ImageMagick)",
+      self_hosted: "أداة أخرى ذاتية الاستضافة",
+      nothing: "لا شيء، هذه تجربة جديدة",
+    },
+    selfHostMotivations: {
+      privacy_control: "الخصوصية والتحكم في البيانات",
+      upload_limits: "حدود الرفع والعلامات المائية",
+      cost: "التكلفة",
+      offline: "بلا اتصال أو شبكة معزولة",
+      trying: "مجرد تجربة",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit أو Hacker News",
+      search: "محرك بحث",
+      word_of_mouth: "صديق أو زميل",
+      other: "أخرى",
+    },
   },
   onboarding: {
     usageSurveyTitle: "كيف تستخدم SnapOtter؟",
-    usageSurveyToolsLabel: "ما الأهم بالنسبة لك؟",
-    pickAnyHint: "(اختر ما تريد)",
+    priorToolLabel: "ماذا كنت تستخدم من قبل؟",
+    selfHostMotivationLabel: "لماذا الاستضافة الذاتية؟",
+    discoverySourceLabel: "كيف سمعت عنا؟",
+    optionalHint: "(اختياري)",
     continueLabel: "متابعة",
   },
   categories: {

packages/shared/src/i18n/de.ts

@@ -149,11 +149,34 @@ export const de: TranslationKeys = {
       batch_workflows: "Stapel-Workflows",
       ai_tools: "AI-Tools",
     },
+    priorTools: {
+      online_tools: "Online-Tools",
+      desktop_apps: "Desktop-Programme (Photoshop, GIMP)",
+      command_line: "Kommandozeile (ffmpeg, ImageMagick)",
+      self_hosted: "Ein anderes selbstgehostetes Tool",
+      nothing: "Nichts, das ist neu für mich",
+    },
+    selfHostMotivations: {
+      privacy_control: "Datenschutz und Datenkontrolle",
+      upload_limits: "Upload-Limits und Wasserzeichen",
+      cost: "Kosten",
+      offline: "Offline oder abgeschottet",
+      trying: "Ich probiere es nur aus",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit oder Hacker News",
+      search: "Suchmaschine",
+      word_of_mouth: "Freund oder Kollege",
+      other: "Sonstiges",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Wie nutzt du SnapOtter?",
-    usageSurveyToolsLabel: "Was ist dir am wichtigsten?",
-    pickAnyHint: "(beliebig viele auswählen)",
+    priorToolLabel: "Was hast du vorher verwendet?",
+    selfHostMotivationLabel: "Warum selbst hosten?",
+    discoverySourceLabel: "Wie hast du von uns erfahren?",
+    optionalHint: "(optional)",
     continueLabel: "Weiter",
   },
   categories: {

packages/shared/src/i18n/en.ts

@@ -143,11 +143,34 @@ export const en = {
       batch_workflows: "Batch workflows",
       ai_tools: "AI tools",
     },
+    priorTools: {
+      online_tools: "Online tools",
+      desktop_apps: "Desktop apps (Photoshop, GIMP)",
+      command_line: "Command line (ffmpeg, ImageMagick)",
+      self_hosted: "Another self-hosted tool",
+      nothing: "Nothing, this is new",
+    },
+    selfHostMotivations: {
+      privacy_control: "Privacy and data control",
+      upload_limits: "Upload limits and watermarks",
+      cost: "Cost",
+      offline: "Offline or air-gapped",
+      trying: "Just trying it out",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit or Hacker News",
+      search: "Search engine",
+      word_of_mouth: "Friend or colleague",
+      other: "Other",
+    },
   },
   onboarding: {
     usageSurveyTitle: "How are you using SnapOtter?",
-    usageSurveyToolsLabel: "What matters most to you?",
-    pickAnyHint: "(pick any)",
+    priorToolLabel: "What were you using before?",
+    selfHostMotivationLabel: "Why self-host it?",
+    discoverySourceLabel: "How did you hear about us?",
+    optionalHint: "(optional)",
     continueLabel: "Continue",
   },
   categories: {

packages/shared/src/i18n/es.ts

@@ -147,11 +147,34 @@ export const es: TranslationKeys = {
       batch_workflows: "Flujos por lotes",
       ai_tools: "Herramientas de IA",
     },
+    priorTools: {
+      online_tools: "Herramientas en línea",
+      desktop_apps: "Programas de escritorio (Photoshop, GIMP)",
+      command_line: "Línea de comandos (ffmpeg, ImageMagick)",
+      self_hosted: "Otra herramienta autoalojada",
+      nothing: "Nada, esto es nuevo para mí",
+    },
+    selfHostMotivations: {
+      privacy_control: "Privacidad y control de datos",
+      upload_limits: "Límites de subida y marcas de agua",
+      cost: "Coste",
+      offline: "Sin conexión o aislado",
+      trying: "Solo lo estoy probando",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit o Hacker News",
+      search: "Motor de búsqueda",
+      word_of_mouth: "Amigo o colega",
+      other: "Otro",
+    },
   },
   onboarding: {
     usageSurveyTitle: "¿Cómo usas SnapOtter?",
-    usageSurveyToolsLabel: "¿Qué es lo más importante para ti?",
-    pickAnyHint: "(elige las que quieras)",
+    priorToolLabel: "¿Qué usabas antes?",
+    selfHostMotivationLabel: "¿Por qué autoalojarlo?",
+    discoverySourceLabel: "¿Cómo nos conociste?",
+    optionalHint: "(opcional)",
     continueLabel: "Continuar",
   },
   categories: {

packages/shared/src/i18n/fr.ts

@@ -149,11 +149,34 @@ export const fr: TranslationKeys = {
       batch_workflows: "Traitements par lots",
       ai_tools: "Outils AI",
     },
+    priorTools: {
+      online_tools: "Outils en ligne",
+      desktop_apps: "Applications de bureau (Photoshop, GIMP)",
+      command_line: "Ligne de commande (ffmpeg, ImageMagick)",
+      self_hosted: "Un autre outil auto-hébergé",
+      nothing: "Rien, c'est nouveau pour moi",
+    },
+    selfHostMotivations: {
+      privacy_control: "Confidentialité et contrôle des données",
+      upload_limits: "Limites de téléversement et filigranes",
+      cost: "Coût",
+      offline: "Hors ligne ou isolé du réseau",
+      trying: "Je fais juste un essai",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit ou Hacker News",
+      search: "Moteur de recherche",
+      word_of_mouth: "Un ami ou un collègue",
+      other: "Autre",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Comment utilisez-vous SnapOtter ?",
-    usageSurveyToolsLabel: "Qu'est-ce qui compte le plus pour vous ?",
-    pickAnyHint: "(plusieurs choix possibles)",
+    priorToolLabel: "Qu'utilisiez-vous auparavant ?",
+    selfHostMotivationLabel: "Pourquoi l'auto-héberger ?",
+    discoverySourceLabel: "Comment avez-vous entendu parler de nous ?",
+    optionalHint: "(facultatif)",
     continueLabel: "Continuer",
   },
   categories: {

packages/shared/src/i18n/hi.ts

@@ -145,11 +145,34 @@ export const hi: TranslationKeys = {
       batch_workflows: "बैच वर्कफ्लो",
       ai_tools: "AI टूल्स",
     },
+    priorTools: {
+      online_tools: "ऑनलाइन टूल्स",
+      desktop_apps: "डेस्कटॉप ऐप्स (Photoshop, GIMP)",
+      command_line: "कमांड लाइन (ffmpeg, ImageMagick)",
+      self_hosted: "कोई और सेल्फ-होस्टेड टूल",
+      nothing: "कुछ नहीं, यह नया है",
+    },
+    selfHostMotivations: {
+      privacy_control: "प्राइवेसी और डेटा नियंत्रण",
+      upload_limits: "अपलोड सीमाएं और वॉटरमार्क",
+      cost: "लागत",
+      offline: "ऑफ़लाइन या एयर-गैप्ड",
+      trying: "बस आज़मा रहे हैं",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit या Hacker News",
+      search: "सर्च इंजन",
+      word_of_mouth: "दोस्त या सहकर्मी",
+      other: "अन्य",
+    },
   },
   onboarding: {
     usageSurveyTitle: "आप SnapOtter का उपयोग कैसे कर रहे हैं?",
-    usageSurveyToolsLabel: "आपके लिए सबसे ज़्यादा महत्वपूर्ण क्या है?",
-    pickAnyHint: "(कोई भी चुनें)",
+    priorToolLabel: "इससे पहले आप क्या इस्तेमाल कर रहे थे?",
+    selfHostMotivationLabel: "इसे सेल्फ-होस्ट क्यों करें?",
+    discoverySourceLabel: "आपको हमारे बारे में कैसे पता चला?",
+    optionalHint: "(वैकल्पिक)",
     continueLabel: "जारी रखें",
   },
   categories: {

packages/shared/src/i18n/id.ts

@@ -147,11 +147,34 @@ export const id: TranslationKeys = {
       batch_workflows: "Alur kerja batch",
       ai_tools: "Alat AI",
     },
+    priorTools: {
+      online_tools: "Alat online",
+      desktop_apps: "Aplikasi desktop (Photoshop, GIMP)",
+      command_line: "Baris perintah (ffmpeg, ImageMagick)",
+      self_hosted: "Alat self-hosted lain",
+      nothing: "Tidak ada, ini baru",
+    },
+    selfHostMotivations: {
+      privacy_control: "Privasi dan kontrol data",
+      upload_limits: "Batas unggahan dan watermark",
+      cost: "Biaya",
+      offline: "Offline atau air-gapped",
+      trying: "Sekadar mencoba",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit atau Hacker News",
+      search: "Mesin pencari",
+      word_of_mouth: "Teman atau rekan kerja",
+      other: "Lainnya",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Bagaimana Anda menggunakan SnapOtter?",
-    usageSurveyToolsLabel: "Apa yang paling penting bagi Anda?",
-    pickAnyHint: "(pilih sebanyak yang Anda mau)",
+    priorToolLabel: "Apa yang Anda gunakan sebelumnya?",
+    selfHostMotivationLabel: "Mengapa meng-host sendiri?",
+    discoverySourceLabel: "Dari mana Anda mengetahui kami?",
+    optionalHint: "(opsional)",
     continueLabel: "Lanjutkan",
   },
   categories: {

packages/shared/src/i18n/it.ts

@@ -148,11 +148,34 @@ export const it: TranslationKeys = {
       batch_workflows: "Flusso di lavoro multiplo",
       ai_tools: "Strumenti IA",
     },
+    priorTools: {
+      online_tools: "Strumenti online",
+      desktop_apps: "App desktop (Photoshop, GIMP)",
+      command_line: "Riga di comando (ffmpeg, ImageMagick)",
+      self_hosted: "Un altro strumento self-hosted",
+      nothing: "Niente, è una novità per me",
+    },
+    selfHostMotivations: {
+      privacy_control: "Privacy e controllo dei dati",
+      upload_limits: "Limiti di caricamento e filigrane",
+      cost: "Costo",
+      offline: "Offline o isolato dalla rete",
+      trying: "Lo sto solo provando",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit o Hacker News",
+      search: "Motore di ricerca",
+      word_of_mouth: "Un amico o un collega",
+      other: "Altro",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Come usi SnapOtter?",
-    usageSurveyToolsLabel: "Cosa conta di più per te?",
-    pickAnyHint: "(scegli quante ne vuoi)",
+    priorToolLabel: "Cosa usavi prima?",
+    selfHostMotivationLabel: "Perché ospitarlo in autonomia?",
+    discoverySourceLabel: "Come hai saputo di noi?",
+    optionalHint: "(facoltativo)",
     continueLabel: "Continua",
   },
   categories: {

packages/shared/src/i18n/ja.ts

@@ -149,11 +149,34 @@ export const ja: TranslationKeys = {
       batch_workflows: "バッチ処理",
       ai_tools: "AIツール",
     },
+    priorTools: {
+      online_tools: "オンラインツール",
+      desktop_apps: "デスクトップアプリ (Photoshop、GIMP)",
+      command_line: "コマンドライン (ffmpeg、ImageMagick)",
+      self_hosted: "別のセルフホスト型ツール",
+      nothing: "特になし、初めて使う",
+    },
+    selfHostMotivations: {
+      privacy_control: "プライバシーとデータの管理",
+      upload_limits: "アップロード制限やウォーターマーク",
+      cost: "コスト",
+      offline: "オフラインや隔離環境",
+      trying: "とりあえず試している",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "RedditやHacker News",
+      search: "検索エンジン",
+      word_of_mouth: "友人や同僚",
+      other: "その他",
+    },
   },
   onboarding: {
     usageSurveyTitle: "SnapOtterをどのように使っていますか?",
-    usageSurveyToolsLabel: "あなたにとって最も重要なものは?",
-    pickAnyHint: "(いくつでも選択可)",
+    priorToolLabel: "以前は何を使っていましたか?",
+    selfHostMotivationLabel: "セルフホストする理由は?",
+    discoverySourceLabel: "SnapOtterをどこで知りましたか?",
+    optionalHint: "(任意)",
     continueLabel: "続ける",
   },
   categories: {

packages/shared/src/i18n/ko.ts

@@ -147,11 +147,34 @@ export const ko: TranslationKeys = {
       batch_workflows: "일괄 워크플로",
       ai_tools: "AI 도구",
     },
+    priorTools: {
+      online_tools: "온라인 도구",
+      desktop_apps: "데스크톱 앱 (Photoshop, GIMP)",
+      command_line: "명령줄 (ffmpeg, ImageMagick)",
+      self_hosted: "다른 자체 호스팅 도구",
+      nothing: "없음, 처음 사용함",
+    },
+    selfHostMotivations: {
+      privacy_control: "개인정보 및 데이터 관리",
+      upload_limits: "업로드 제한 및 워터마크",
+      cost: "비용",
+      offline: "오프라인 또는 폐쇄망",
+      trying: "그냥 사용해 보는 중",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit 또는 Hacker News",
+      search: "검색 엔진",
+      word_of_mouth: "친구 또는 동료",
+      other: "기타",
+    },
   },
   onboarding: {
     usageSurveyTitle: "SnapOtter를 어떻게 사용하고 계신가요?",
-    usageSurveyToolsLabel: "가장 중요하게 생각하는 것은 무엇인가요?",
-    pickAnyHint: "(원하는 만큼 선택)",
+    priorToolLabel: "이전에는 무엇을 사용하셨나요?",
+    selfHostMotivationLabel: "직접 호스팅하는 이유는 무엇인가요?",
+    discoverySourceLabel: "SnapOtter를 어떻게 알게 되셨나요?",
+    optionalHint: "(선택 사항)",
     continueLabel: "계속",
   },
   categories: {

packages/shared/src/i18n/nl.ts

@@ -148,11 +148,34 @@ export const nl: TranslationKeys = {
       batch_workflows: "Batchworkflows",
       ai_tools: "AI-tools",
     },
+    priorTools: {
+      online_tools: "Online tools",
+      desktop_apps: "Desktopapps (Photoshop, GIMP)",
+      command_line: "Opdrachtregel (ffmpeg, ImageMagick)",
+      self_hosted: "Een andere zelfgehoste tool",
+      nothing: "Niets, dit is nieuw voor mij",
+    },
+    selfHostMotivations: {
+      privacy_control: "Privacy en controle over data",
+      upload_limits: "Uploadlimieten en watermerken",
+      cost: "Kosten",
+      offline: "Offline of afgeschermd netwerk",
+      trying: "Gewoon aan het uitproberen",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit of Hacker News",
+      search: "Zoekmachine",
+      word_of_mouth: "Vriend of collega",
+      other: "Anders",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Hoe gebruik je SnapOtter?",
-    usageSurveyToolsLabel: "Wat is voor jou het belangrijkst?",
-    pickAnyHint: "(kies er zoveel als je wilt)",
+    priorToolLabel: "Wat gebruikte je hiervoor?",
+    selfHostMotivationLabel: "Waarom zelf hosten?",
+    discoverySourceLabel: "Hoe heb je ons gevonden?",
+    optionalHint: "(optioneel)",
     continueLabel: "Doorgaan",
   },
   categories: {

packages/shared/src/i18n/pl.ts

@@ -146,11 +146,34 @@ export const pl: TranslationKeys = {
       batch_workflows: "Przetwarzanie wsadowe",
       ai_tools: "Narzędzia AI",
     },
+    priorTools: {
+      online_tools: "Narzędzia online",
+      desktop_apps: "Aplikacje desktopowe (Photoshop, GIMP)",
+      command_line: "Wiersz poleceń (ffmpeg, ImageMagick)",
+      self_hosted: "Inne narzędzie hostowane samodzielnie",
+      nothing: "Nic, to dla mnie nowość",
+    },
+    selfHostMotivations: {
+      privacy_control: "Prywatność i kontrola nad danymi",
+      upload_limits: "Limity przesyłania i znaki wodne",
+      cost: "Koszt",
+      offline: "Offline lub sieć odizolowana",
+      trying: "Po prostu testuję",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit lub Hacker News",
+      search: "Wyszukiwarka",
+      word_of_mouth: "Znajomy lub współpracownik",
+      other: "Inne",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Jak korzystasz ze SnapOtter?",
-    usageSurveyToolsLabel: "Co jest dla Ciebie najważniejsze?",
-    pickAnyHint: "(wybierz dowolną liczbę)",
+    priorToolLabel: "Czego używałeś wcześniej?",
+    selfHostMotivationLabel: "Dlaczego hostujesz samodzielnie?",
+    discoverySourceLabel: "Skąd o nas wiesz?",
+    optionalHint: "(opcjonalnie)",
     continueLabel: "Dalej",
   },
   categories: {

packages/shared/src/i18n/pt-BR.ts

@@ -148,11 +148,34 @@ export const ptBR: TranslationKeys = {
       batch_workflows: "Fluxos em lote",
       ai_tools: "Ferramentas de AI",
     },
+    priorTools: {
+      online_tools: "Ferramentas online",
+      desktop_apps: "Aplicativos de desktop (Photoshop, GIMP)",
+      command_line: "Linha de comando (ffmpeg, ImageMagick)",
+      self_hosted: "Outra ferramenta auto-hospedada",
+      nothing: "Nada, isso é novo para mim",
+    },
+    selfHostMotivations: {
+      privacy_control: "Privacidade e controle dos dados",
+      upload_limits: "Limites de upload e marcas d'água",
+      cost: "Custo",
+      offline: "Offline ou isolado da rede",
+      trying: "Só estou experimentando",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit ou Hacker News",
+      search: "Mecanismo de busca",
+      word_of_mouth: "Amigo ou colega",
+      other: "Outro",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Como você usa o SnapOtter?",
-    usageSurveyToolsLabel: "O que é mais importante para você?",
-    pickAnyHint: "(escolha quantas quiser)",
+    priorToolLabel: "O que você usava antes?",
+    selfHostMotivationLabel: "Por que auto-hospedar?",
+    discoverySourceLabel: "Como você ficou sabendo da gente?",
+    optionalHint: "(opcional)",
     continueLabel: "Continuar",
   },
   categories: {

packages/shared/src/i18n/ru.ts

@@ -147,11 +147,34 @@ export const ru: TranslationKeys = {
       batch_workflows: "Пакетная обработка",
       ai_tools: "AI-инструменты",
     },
+    priorTools: {
+      online_tools: "Онлайн-инструменты",
+      desktop_apps: "Настольные приложения (Photoshop, GIMP)",
+      command_line: "Командная строка (ffmpeg, ImageMagick)",
+      self_hosted: "Другой self-hosted инструмент",
+      nothing: "Ничего, это впервые",
+    },
+    selfHostMotivations: {
+      privacy_control: "Приватность и контроль над данными",
+      upload_limits: "Ограничения на загрузку и водяные знаки",
+      cost: "Стоимость",
+      offline: "Офлайн или изолированная сеть",
+      trying: "Просто пробую",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit или Hacker News",
+      search: "Поисковая система",
+      word_of_mouth: "Друг или коллега",
+      other: "Другое",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Как вы используете SnapOtter?",
-    usageSurveyToolsLabel: "Что для вас важнее всего?",
-    pickAnyHint: "(выберите любое количество)",
+    priorToolLabel: "Чем вы пользовались раньше?",
+    selfHostMotivationLabel: "Почему выбрали self-hosting?",
+    discoverySourceLabel: "Как вы о нас узнали?",
+    optionalHint: "(необязательно)",
     continueLabel: "Продолжить",
   },
   categories: {

packages/shared/src/i18n/sv.ts

@@ -148,11 +148,34 @@ export const sv: TranslationKeys = {
       batch_workflows: "Batch-arbetsflöden",
       ai_tools: "AI-verktyg",
     },
+    priorTools: {
+      online_tools: "Onlineverktyg",
+      desktop_apps: "Skrivbordsappar (Photoshop, GIMP)",
+      command_line: "Kommandorad (ffmpeg, ImageMagick)",
+      self_hosted: "Ett annat självhostat verktyg",
+      nothing: "Inget, det här är nytt för mig",
+    },
+    selfHostMotivations: {
+      privacy_control: "Integritet och kontroll över data",
+      upload_limits: "Uppladdningsgränser och vattenstämplar",
+      cost: "Kostnad",
+      offline: "Offline eller isolerat nätverk",
+      trying: "Testar bara",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit eller Hacker News",
+      search: "Sökmotor",
+      word_of_mouth: "Vän eller kollega",
+      other: "Annat",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Hur använder du SnapOtter?",
-    usageSurveyToolsLabel: "Vad betyder mest för dig?",
-    pickAnyHint: "(välj hur många du vill)",
+    priorToolLabel: "Vad använde du tidigare?",
+    selfHostMotivationLabel: "Varför självhosta?",
+    discoverySourceLabel: "Hur hörde du talas om oss?",
+    optionalHint: "(valfritt)",
     continueLabel: "Fortsätt",
   },
   categories: {

packages/shared/src/i18n/th.ts

@@ -145,11 +145,34 @@ export const th: TranslationKeys = {
       batch_workflows: "เวิร์กโฟลว์แบบชุด",
       ai_tools: "เครื่องมือ AI",
     },
+    priorTools: {
+      online_tools: "เครื่องมือออนไลน์",
+      desktop_apps: "แอปเดสก์ท็อป (Photoshop, GIMP)",
+      command_line: "คอมมานด์ไลน์ (ffmpeg, ImageMagick)",
+      self_hosted: "เครื่องมือโฮสต์เองอื่น",
+      nothing: "ไม่มีเลย นี่เป็นครั้งแรก",
+    },
+    selfHostMotivations: {
+      privacy_control: "ความเป็นส่วนตัวและการควบคุมข้อมูล",
+      upload_limits: "ข้อจำกัดการอัปโหลดและลายน้ำ",
+      cost: "ค่าใช้จ่าย",
+      offline: "ออฟไลน์หรือแยกจากเครือข่าย",
+      trying: "แค่ลองใช้ดู",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit หรือ Hacker News",
+      search: "เครื่องมือค้นหา",
+      word_of_mouth: "เพื่อนหรือเพื่อนร่วมงาน",
+      other: "อื่นๆ",
+    },
   },
   onboarding: {
     usageSurveyTitle: "คุณใช้ SnapOtter อย่างไร?",
-    usageSurveyToolsLabel: "อะไรสำคัญที่สุดสำหรับคุณ?",
-    pickAnyHint: "(เลือกได้หลายข้อ)",
+    priorToolLabel: "ก่อนหน้านี้คุณใช้อะไรอยู่?",
+    selfHostMotivationLabel: "ทำไมถึงโฮสต์เอง?",
+    discoverySourceLabel: "คุณรู้จักเราได้อย่างไร?",
+    optionalHint: "(ไม่บังคับ)",
     continueLabel: "ดำเนินการต่อ",
   },
   categories: {

packages/shared/src/i18n/tr.ts

@@ -147,11 +147,34 @@ export const tr: TranslationKeys = {
       batch_workflows: "Toplu iş akışları",
       ai_tools: "AI araçları",
     },
+    priorTools: {
+      online_tools: "Çevrimiçi araçlar",
+      desktop_apps: "Masaüstü uygulamaları (Photoshop, GIMP)",
+      command_line: "Komut satırı (ffmpeg, ImageMagick)",
+      self_hosted: "Başka bir kendi sunucunuzda barındırılan araç",
+      nothing: "Hiçbiri, bu benim için yeni",
+    },
+    selfHostMotivations: {
+      privacy_control: "Gizlilik ve veri denetimi",
+      upload_limits: "Yükleme sınırları ve filigranlar",
+      cost: "Maliyet",
+      offline: "Çevrimdışı veya izole ağ",
+      trying: "Sadece deniyorum",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit veya Hacker News",
+      search: "Arama motoru",
+      word_of_mouth: "Arkadaş veya iş arkadaşı",
+      other: "Diğer",
+    },
   },
   onboarding: {
     usageSurveyTitle: "SnapOtter'ı nasıl kullanıyorsunuz?",
-    usageSurveyToolsLabel: "Sizin için en önemlisi ne?",
-    pickAnyHint: "(istediğiniz kadar seçin)",
+    priorToolLabel: "Daha önce ne kullanıyordunuz?",
+    selfHostMotivationLabel: "Neden kendi sunucunuzda barındırıyorsunuz?",
+    discoverySourceLabel: "Bizi nereden duydunuz?",
+    optionalHint: "(isteğe bağlı)",
     continueLabel: "Devam et",
   },
   categories: {

packages/shared/src/i18n/uk.ts

@@ -147,11 +147,34 @@ export const uk: TranslationKeys = {
       batch_workflows: "Пакетні робочі процеси",
       ai_tools: "Інструменти AI",
     },
+    priorTools: {
+      online_tools: "Онлайн-інструменти",
+      desktop_apps: "Настільні застосунки (Photoshop, GIMP)",
+      command_line: "Командний рядок (ffmpeg, ImageMagick)",
+      self_hosted: "Інший self-hosted інструмент",
+      nothing: "Нічого, це вперше",
+    },
+    selfHostMotivations: {
+      privacy_control: "Приватність і контроль над даними",
+      upload_limits: "Обмеження на завантаження та водяні знаки",
+      cost: "Вартість",
+      offline: "Офлайн або ізольована мережа",
+      trying: "Просто пробую",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit або Hacker News",
+      search: "Пошукова система",
+      word_of_mouth: "Друг або колега",
+      other: "Інше",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Як ви використовуєте SnapOtter?",
-    usageSurveyToolsLabel: "Що для вас найважливіше?",
-    pickAnyHint: "(виберіть будь-яку кількість)",
+    priorToolLabel: "Чим ви користувалися раніше?",
+    selfHostMotivationLabel: "Чому обрали self-hosting?",
+    discoverySourceLabel: "Як ви про нас дізналися?",
+    optionalHint: "(необовʼязково)",
     continueLabel: "Продовжити",
   },
   categories: {

packages/shared/src/i18n/vi.ts

@@ -149,11 +149,34 @@ export const vi: TranslationKeys = {
       batch_workflows: "Quy trình hàng loạt",
       ai_tools: "Công cụ AI",
     },
+    priorTools: {
+      online_tools: "Công cụ trực tuyến",
+      desktop_apps: "Ứng dụng máy tính (Photoshop, GIMP)",
+      command_line: "Dòng lệnh (ffmpeg, ImageMagick)",
+      self_hosted: "Công cụ tự lưu trữ khác",
+      nothing: "Không có gì, đây là lần đầu",
+    },
+    selfHostMotivations: {
+      privacy_control: "Quyền riêng tư và kiểm soát dữ liệu",
+      upload_limits: "Giới hạn tải lên và hình mờ",
+      cost: "Chi phí",
+      offline: "Ngoại tuyến hoặc cách ly mạng",
+      trying: "Chỉ dùng thử",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit hoặc Hacker News",
+      search: "Công cụ tìm kiếm",
+      word_of_mouth: "Bạn bè hoặc đồng nghiệp",
+      other: "Khác",
+    },
   },
   onboarding: {
     usageSurveyTitle: "Bạn đang sử dụng SnapOtter như thế nào?",
-    usageSurveyToolsLabel: "Điều gì quan trọng nhất với bạn?",
-    pickAnyHint: "(chọn bao nhiêu tùy thích)",
+    priorToolLabel: "Trước đây bạn đã dùng gì?",
+    selfHostMotivationLabel: "Tại sao tự lưu trữ?",
+    discoverySourceLabel: "Bạn biết đến chúng tôi bằng cách nào?",
+    optionalHint: "(tùy chọn)",
     continueLabel: "Tiếp tục",
   },
   categories: {

packages/shared/src/i18n/zh-CN.ts

@@ -143,11 +143,34 @@ export const zhCN: TranslationKeys = {
       batch_workflows: "批量工作流",
       ai_tools: "AI 工具",
     },
+    priorTools: {
+      online_tools: "在线工具",
+      desktop_apps: "桌面应用 (Photoshop、GIMP)",
+      command_line: "命令行 (ffmpeg、ImageMagick)",
+      self_hosted: "其他自托管工具",
+      nothing: "没有，这是第一次用",
+    },
+    selfHostMotivations: {
+      privacy_control: "隐私和数据控制",
+      upload_limits: "上传限制和水印",
+      cost: "成本",
+      offline: "离线或隔离网络",
+      trying: "只是试用一下",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit 或 Hacker News",
+      search: "搜索引擎",
+      word_of_mouth: "朋友或同事",
+      other: "其他",
+    },
   },
   onboarding: {
     usageSurveyTitle: "您如何使用 SnapOtter?",
-    usageSurveyToolsLabel: "您最看重什么?",
-    pickAnyHint: "(可多选)",
+    priorToolLabel: "您之前用的是什么?",
+    selfHostMotivationLabel: "为什么选择自托管?",
+    discoverySourceLabel: "您是如何了解到我们的?",
+    optionalHint: "(可选)",
     continueLabel: "继续",
   },
   categories: {

packages/shared/src/i18n/zh-TW.ts

@@ -144,11 +144,34 @@ export const zhTW: TranslationKeys = {
       batch_workflows: "批次工作流程",
       ai_tools: "AI 工具",
     },
+    priorTools: {
+      online_tools: "線上工具",
+      desktop_apps: "桌面應用程式 (Photoshop、GIMP)",
+      command_line: "命令列 (ffmpeg、ImageMagick)",
+      self_hosted: "其他自架工具",
+      nothing: "沒有，這是第一次用",
+    },
+    selfHostMotivations: {
+      privacy_control: "隱私與資料掌控",
+      upload_limits: "上傳限制與浮水印",
+      cost: "成本",
+      offline: "離線或隔離網路",
+      trying: "只是試用看看",
+    },
+    discoverySources: {
+      github: "GitHub",
+      reddit_hn: "Reddit 或 Hacker News",
+      search: "搜尋引擎",
+      word_of_mouth: "朋友或同事",
+      other: "其他",
+    },
   },
   onboarding: {
     usageSurveyTitle: "您如何使用 SnapOtter?",
-    usageSurveyToolsLabel: "您最重視什麼?",
-    pickAnyHint: "(可複選)",
+    priorToolLabel: "您之前用的是什麼?",
+    selfHostMotivationLabel: "為什麼選擇自架?",
+    discoverySourceLabel: "您是如何得知我們的?",
+    optionalHint: "(選填)",
     continueLabel: "繼續",
   },
   categories: {

tests/integration/platform/feedback.test.ts

@@ -134,7 +134,7 @@ describe("POST /api/v1/feedback", () => {
     );
   });
 
-  it("accepts an onboarding usage-survey submission", async () => {
+  it("accepts an onboarding usage-survey submission with the telemetry-blind answers", async () => {
     process.env.ANALYTICS_BAKED_OVERRIDE = "on";
     await refreshAnalyticsGate();
     const token = await loginAsAdmin(testApp.app);
@@ -148,7 +148,9 @@ describe("POST /api/v1/feedback", () => {
         surveyId: "onboarding-usage-v1",
         promptVariant: "onboarding-overlay-v1",
         usageType: "team_internal",
-        importantAreas: ["images", "pdf_docs"],
+        priorTool: "command_line",
+        selfHostMotivation: "privacy_control",
+        discoverySource: "github",
       },
     });
 
@@ -160,13 +162,15 @@ describe("POST /api/v1/feedback", () => {
         survey_id: "onboarding-usage-v1",
         prompt_variant: "onboarding-overlay-v1",
         usage_type: "team_internal",
-        important_areas: ["images", "pdf_docs"],
+        prior_tool: "command_line",
+        selfhost_motivation: "privacy_control",
+        discovery_source: "github",
       }),
       undefined,
     );
   });
 
-  it("accepts a persona-only onboarding submission with no important areas selected", async () => {
+  it("accepts a persona-only onboarding submission with only the usage type", async () => {
     process.env.ANALYTICS_BAKED_OVERRIDE = "on";
     await refreshAnalyticsGate();
     const token = await loginAsAdmin(testApp.app);
@@ -180,7 +184,6 @@ describe("POST /api/v1/feedback", () => {
         surveyId: "onboarding-usage-v1",
         promptVariant: "onboarding-overlay-v1",
         usageType: "personal",
-        importantAreas: [],
       },
     });
 
@@ -195,12 +198,26 @@ describe("POST /api/v1/feedback", () => {
       }),
       undefined,
     );
-    // captureFeedback is mocked, so it receives the route's raw properties: the
-    // empty importantAreas array is forwarded as-is. Dropping an empty
-    // important_areas before it reaches PostHog happens inside the real,
-    // unmocked cleanFeedbackProperties (analytics.ts), which this test bypasses.
-    const lastCall = captureFeedback.mock.calls.at(-1);
-    expect(lastCall?.[0].important_areas).toEqual([]);
+  });
+
+  it("rejects invalid onboarding survey answers", async () => {
+    const token = await loginAsAdmin(testApp.app);
+    const res = await testApp.app.inject({
+      method: "POST",
+      url: "/api/v1/feedback",
+      headers: { authorization: `Bearer ${token}` },
+      payload: {
+        source: "onboarding",
+        surveyId: "onboarding-usage-v1",
+        usageType: "personal",
+        priorTool: "carrier_pigeon",
+      },
+    });
+
+    expect(res.statusCode).toBe(400);
+    expect(JSON.parse(res.body).details).toContainEqual(
+      expect.objectContaining({ path: "priorTool" }),
+    );
   });
 
   it("drops identifying contact fields when contact consent is not checked", async () => {

tests/unit/api/analytics.test.ts

@@ -306,6 +306,9 @@ describe("captureFeedback", () => {
         survey_id: "onboarding-usage-v1",
         contact_ok: false,
         usage_type: "personal",
+        prior_tool: "command_line",
+        selfhost_motivation: "privacy_control",
+        discovery_source: "github",
       },
       "distinct-onboarding",
     );
@@ -314,6 +317,12 @@ describe("captureFeedback", () => {
       expect.objectContaining({
         distinctId: "distinct-onboarding",
         event: "onboarding_survey_submitted",
+        properties: expect.objectContaining({
+          usage_type: "personal",
+          prior_tool: "command_line",
+          selfhost_motivation: "privacy_control",
+          discovery_source: "github",
+        }),
       }),
     );
   });

tests/unit/api/settings-helpers.test.ts

@@ -5,6 +5,7 @@ import { db, schema } from "../../../apps/api/src/db/index.js";
 import {
   getSettingNumber,
   getSettingString,
+  setSettingIfAbsent,
   upsertSetting,
 } from "../../../apps/api/src/lib/settings-helpers.js";
 
@@ -117,3 +118,28 @@ describe("getSettingString", () => {
     expect(result).toBe("");
   });
 });
+
+describe("setSettingIfAbsent", () => {
+  it("writes the value when the key is absent", async () => {
+    const key = uniqueKey();
+    keysToClean.push(key);
+
+    await setSettingIfAbsent(key, "first");
+
+    const rows = await db.select().from(schema.settings).where(eq(schema.settings.key, key));
+    expect(rows).toHaveLength(1);
+    expect(rows[0].value).toBe("first");
+  });
+
+  it("keeps the first value and ignores later writes (first-write-wins)", async () => {
+    const key = uniqueKey();
+    keysToClean.push(key);
+
+    await setSettingIfAbsent(key, "first");
+    await setSettingIfAbsent(key, "second");
+
+    const rows = await db.select().from(schema.settings).where(eq(schema.settings.key, key));
+    expect(rows).toHaveLength(1);
+    expect(rows[0].value).toBe("first");
+  });
+});

tests/unit/shared/analytics-events.test.ts

@@ -2,8 +2,8 @@ import { ANALYTICS_EVENTS } from "@snapotter/shared";
 import { describe, expect, it } from "vitest";
 
 describe("ANALYTICS_EVENTS", () => {
-  it("has exactly 25 event keys", () => {
-    expect(Object.keys(ANALYTICS_EVENTS)).toHaveLength(25);
+  it("has exactly 27 event keys", () => {
+    expect(Object.keys(ANALYTICS_EVENTS)).toHaveLength(27);
   });
 
   it("contains the expected keys", () => {
@@ -32,6 +32,8 @@ describe("ANALYTICS_EVENTS", () => {
     expect(ANALYTICS_EVENTS).toHaveProperty("PIPELINE_TEMPLATE_SELECTED");
     expect(ANALYTICS_EVENTS).toHaveProperty("AUTH_LOGIN");
     expect(ANALYTICS_EVENTS).toHaveProperty("AUTH_LOGIN_FAILED");
+    expect(ANALYTICS_EVENTS).toHaveProperty("FEEDBACK_PROMPT_SHOWN");
+    expect(ANALYTICS_EVENTS).toHaveProperty("FEEDBACK_PROMPT_DISMISSED");
   });
 
   it("all event values are strings", () => {
@@ -68,6 +70,11 @@ describe("ANALYTICS_EVENTS", () => {
     expect(ANALYTICS_EVENTS.INSTANCE_STARTED).toBe("instance_started");
   });
 
+  it("feedback prompt lifecycle events have the correct snake_case values", () => {
+    expect(ANALYTICS_EVENTS.FEEDBACK_PROMPT_SHOWN).toBe("feedback_prompt_shown");
+    expect(ANALYTICS_EVENTS.FEEDBACK_PROMPT_DISMISSED).toBe("feedback_prompt_dismissed");
+  });
+
   it("all values follow snake_case convention", () => {
     for (const value of Object.values(ANALYTICS_EVENTS)) {
       expect(value).toMatch(/^[a-z][a-z0-9_]*$/);

tests/unit/web/feedback-visibility.test.ts

@@ -97,10 +97,14 @@ describe("shouldShowInstallFeedbackCard", () => {
 });
 
 describe("shouldShowUsageSurvey", () => {
-  it("shows only for admins after analytics config is loaded and enabled", () => {
+  // The survey now waits for the instance's first successful processing so we
+  // ask engaged users, not someone staring at an empty app on first landing.
+  const PROCESSED = { "onboarding.firstProcessedAt": "2026-01-14T00:00:00Z" };
+
+  it("shows only for admins after analytics is loaded and enabled, once a processing has completed", () => {
     expect(
       shouldShowUsageSurvey({
-        settings: {},
+        settings: PROCESSED,
         role: "admin",
         analyticsConfigLoaded: true,
         analyticsEnabled: true,
@@ -109,7 +113,7 @@ describe("shouldShowUsageSurvey", () => {
 
     expect(
       shouldShowUsageSurvey({
-        settings: {},
+        settings: PROCESSED,
         role: "user",
         analyticsConfigLoaded: true,
         analyticsEnabled: true,
@@ -118,7 +122,7 @@ describe("shouldShowUsageSurvey", () => {
 
     expect(
       shouldShowUsageSurvey({
-        settings: {},
+        settings: PROCESSED,
         role: "admin",
         analyticsConfigLoaded: false,
         analyticsEnabled: true,
@@ -127,7 +131,7 @@ describe("shouldShowUsageSurvey", () => {
 
     expect(
       shouldShowUsageSurvey({
-        settings: {},
+        settings: PROCESSED,
         role: "admin",
         analyticsConfigLoaded: true,
         analyticsEnabled: false,
@@ -135,10 +139,21 @@ describe("shouldShowUsageSurvey", () => {
     ).toBe(false);
   });
 
-  it("stays hidden after answering or permanently dismissing", () => {
+  it("stays hidden until the instance's first successful processing", () => {
     expect(
       shouldShowUsageSurvey({
-        settings: { "onboarding.usageSurvey.answeredAt": "2026-01-14T00:00:00Z" },
+        settings: {},
+        role: "admin",
+        analyticsConfigLoaded: true,
+        analyticsEnabled: true,
+      }),
+    ).toBe(false);
+  });
+
+  it("stays hidden after answering or permanently dismissing, even once processing has happened", () => {
+    expect(
+      shouldShowUsageSurvey({
+        settings: { ...PROCESSED, "onboarding.usageSurvey.answeredAt": "2026-01-14T00:00:00Z" },
         role: "admin",
         analyticsConfigLoaded: true,
         analyticsEnabled: true,
@@ -147,7 +162,7 @@ describe("shouldShowUsageSurvey", () => {
 
     expect(
       shouldShowUsageSurvey({
-        settings: { "onboarding.usageSurvey.dismissedAt": "2026-01-14T00:00:00Z" },
+        settings: { ...PROCESSED, "onboarding.usageSurvey.dismissedAt": "2026-01-14T00:00:00Z" },
         role: "admin",
         analyticsConfigLoaded: true,
         analyticsEnabled: true,

tests/unit/web/usage-survey-overlay.test.tsx

@@ -6,13 +6,15 @@ import { MemoryRouter } from "react-router-dom";
 import { afterEach, describe, expect, it, vi } from "vitest";
 
 const submitFeedback = vi.hoisted(() => vi.fn().mockResolvedValue({ ok: true, accepted: true }));
+const trackFeedbackPromptShown = vi.hoisted(() => vi.fn());
+const trackFeedbackPromptDismissed = vi.hoisted(() => vi.fn());
 const apiGet = vi.hoisted(() => vi.fn());
 const apiPut = vi.hoisted(() => vi.fn().mockResolvedValue({}));
 const useAuth = vi.hoisted(() => vi.fn());
 
 vi.mock("@/lib/feedback", async (importOriginal) => {
   const actual: Record<string, unknown> = await importOriginal();
-  return { ...actual, submitFeedback };
+  return { ...actual, submitFeedback, trackFeedbackPromptShown, trackFeedbackPromptDismissed };
 });
 
 vi.mock("@/lib/api", async (importOriginal) => {
@@ -30,9 +32,15 @@ vi.mock("@/stores/analytics-store", () => ({
 
 import { UsageSurveyOverlay } from "@/components/onboarding/usage-survey-overlay";
 
+// The worker writes this marker on the instance's first successful processing.
+// The survey is only eligible once it exists; without it the overlay stays hidden.
+const PROCESSED = { "onboarding.firstProcessedAt": "2026-01-01T00:00:00Z" };
+
 afterEach(() => {
   cleanup();
   submitFeedback.mockClear();
+  trackFeedbackPromptShown.mockClear();
+  trackFeedbackPromptDismissed.mockClear();
   apiGet.mockClear();
   apiPut.mockClear();
   useAuth.mockReset();
@@ -56,10 +64,21 @@ describe("UsageSurveyOverlay", () => {
     expect(screen.queryByText("How are you using SnapOtter?")).toBeNull();
   });
 
+  it("stays hidden until the instance's first processing has completed", async () => {
+    useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
+    apiGet.mockResolvedValue({ settings: {} });
+
+    renderOverlay();
+
+    await waitFor(() => expect(apiGet).toHaveBeenCalled());
+    expect(screen.queryByText("How are you using SnapOtter?")).toBeNull();
+    expect(trackFeedbackPromptShown).not.toHaveBeenCalled();
+  });
+
   it("renders nothing once already answered or dismissed", async () => {
     useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
     apiGet.mockResolvedValue({
-      settings: { "onboarding.usageSurvey.dismissedAt": "2026-01-01T00:00:00Z" },
+      settings: { ...PROCESSED, "onboarding.usageSurvey.dismissedAt": "2026-01-01T00:00:00Z" },
     });
 
     renderOverlay();
@@ -68,28 +87,28 @@ describe("UsageSurveyOverlay", () => {
     expect(screen.queryByText("How are you using SnapOtter?")).toBeNull();
   });
 
-  it("shows both questions for an admin instance that hasn't answered", async () => {
+  it("shows the telemetry-blind questions after processing and emits a shown event", async () => {
     useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
-    apiGet.mockResolvedValue({ settings: {} });
+    apiGet.mockResolvedValue({ settings: PROCESSED });
 
     renderOverlay();
 
     expect(await screen.findByText("How are you using SnapOtter?")).toBeDefined();
-    expect(screen.getByText("What matters most to you?")).toBeDefined();
+    expect(screen.getByText("What were you using before?")).toBeDefined();
+    expect(screen.getByText("Why self-host it?")).toBeDefined();
     expect(screen.getByRole("radio", { name: /Just me/ })).toBeDefined();
     expect(screen.getByRole("button", { name: "Continue" })).toBeDisabled();
+    await waitFor(() => expect(trackFeedbackPromptShown).toHaveBeenCalledWith("onboarding"));
   });
 
-  it("submits the selected answers and records the settings key", async () => {
+  it("submits only the usage type when nothing else is picked", async () => {
     useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
-    apiGet.mockResolvedValue({ settings: {} });
+    apiGet.mockResolvedValue({ settings: PROCESSED });
 
     renderOverlay();
     await screen.findByText("How are you using SnapOtter?");
 
     fireEvent.click(screen.getByRole("radio", { name: /Small team/ }));
-    fireEvent.click(screen.getByRole("button", { name: /Images/ }));
-    fireEvent.click(screen.getByRole("button", { name: /PDF\/docs/ }));
     fireEvent.click(screen.getByRole("button", { name: "Continue" }));
 
     await waitFor(() => {
@@ -98,7 +117,6 @@ describe("UsageSurveyOverlay", () => {
         surveyId: "onboarding-usage-v1",
         promptVariant: "onboarding-overlay-v1",
         usageType: "team_internal",
-        importantAreas: ["images", "pdf_docs"],
       });
     });
     expect(apiPut).toHaveBeenCalledWith("/v1/settings", {
@@ -106,17 +124,18 @@ describe("UsageSurveyOverlay", () => {
     });
   });
 
-  it("includes install method and friction area when the admin selects them", async () => {
+  it("includes prior tool, motivation, and discovery source when the admin selects them", async () => {
     useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
-    apiGet.mockResolvedValue({ settings: {} });
+    apiGet.mockResolvedValue({ settings: PROCESSED });
 
     renderOverlay();
     await screen.findByText("How are you using SnapOtter?");
 
     fireEvent.click(screen.getByRole("radio", { name: /Just me/ }));
-    fireEvent.click(screen.getByRole("radio", { name: "Built from source" }));
-    fireEvent.change(screen.getByLabelText("Hardest setup area"), {
-      target: { value: "docker" },
+    fireEvent.click(screen.getByRole("radio", { name: /Command line/ }));
+    fireEvent.click(screen.getByRole("radio", { name: /Privacy and data control/ }));
+    fireEvent.change(screen.getByLabelText(/How did you hear about us/), {
+      target: { value: "github" },
     });
     fireEvent.click(screen.getByRole("button", { name: "Continue" }));
 
@@ -126,16 +145,34 @@ describe("UsageSurveyOverlay", () => {
         surveyId: "onboarding-usage-v1",
         promptVariant: "onboarding-overlay-v1",
         usageType: "personal",
-        importantAreas: [],
-        installMethod: "source",
-        frictionArea: "docker",
+        priorTool: "command_line",
+        selfHostMotivation: "privacy_control",
+        discoverySource: "github",
       });
     });
   });
 
+  it("dismissing writes the dismiss key, emits a dismissed event, and does not submit", async () => {
+    useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
+    apiGet.mockResolvedValue({ settings: PROCESSED });
+
+    renderOverlay();
+    await screen.findByText("How are you using SnapOtter?");
+
+    fireEvent.click(screen.getByRole("button", { name: "Don't ask again" }));
+
+    await waitFor(() => {
+      expect(apiPut).toHaveBeenCalledWith("/v1/settings", {
+        "onboarding.usageSurvey.dismissedAt": expect.any(String),
+      });
+    });
+    expect(trackFeedbackPromptDismissed).toHaveBeenCalledWith("onboarding", "dont_ask_again");
+    expect(submitFeedback).not.toHaveBeenCalled();
+  });
+
   it("does not resubmit feedback if only the settings write failed on the first attempt", async () => {
     useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
-    apiGet.mockResolvedValue({ settings: {} });
+    apiGet.mockResolvedValue({ settings: PROCESSED });
     apiPut.mockRejectedValueOnce(new Error("network error")).mockResolvedValueOnce({});
 
     renderOverlay();
@@ -153,32 +190,9 @@ describe("UsageSurveyOverlay", () => {
     expect(submitFeedback).toHaveBeenCalledTimes(1);
   });
 
-  it("resubmits feedback if the answer changes after a failed settings write", async () => {
-    useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
-    apiGet.mockResolvedValue({ settings: {} });
-    apiPut.mockRejectedValueOnce(new Error("network error")).mockResolvedValueOnce({});
-
-    renderOverlay();
-    await screen.findByText("How are you using SnapOtter?");
-
-    fireEvent.click(screen.getByRole("radio", { name: /Just me/ }));
-    fireEvent.click(screen.getByRole("button", { name: "Continue" }));
-    await waitFor(() => expect(apiPut).toHaveBeenCalledTimes(1));
-
-    fireEvent.click(screen.getByRole("radio", { name: /Small team/ }));
-    fireEvent.click(screen.getByRole("button", { name: "Continue" }));
-
-    await waitFor(() => expect(apiPut).toHaveBeenCalledTimes(2));
-    expect(submitFeedback).toHaveBeenCalledTimes(2);
-    expect(submitFeedback).toHaveBeenNthCalledWith(
-      2,
-      expect.objectContaining({ usageType: "team_internal" }),
-    );
-  });
-
   it("stays visible and re-enables Continue if the feedback submission itself fails", async () => {
     useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
-    apiGet.mockResolvedValue({ settings: {} });
+    apiGet.mockResolvedValue({ settings: PROCESSED });
     submitFeedback.mockRejectedValueOnce(new Error("network error"));
 
     renderOverlay();
@@ -196,26 +210,9 @@ describe("UsageSurveyOverlay", () => {
     expect(apiPut).not.toHaveBeenCalled();
   });
 
-  it("dismissing writes the dismiss key without submitting feedback", async () => {
-    useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
-    apiGet.mockResolvedValue({ settings: {} });
-
-    renderOverlay();
-    await screen.findByText("How are you using SnapOtter?");
-
-    fireEvent.click(screen.getByRole("button", { name: "Don't ask again" }));
-
-    await waitFor(() => {
-      expect(apiPut).toHaveBeenCalledWith("/v1/settings", {
-        "onboarding.usageSurvey.dismissedAt": expect.any(String),
-      });
-    });
-    expect(submitFeedback).not.toHaveBeenCalled();
-  });
-
   it("ignores a second dismiss click while the first write is in flight", async () => {
     useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
-    apiGet.mockResolvedValue({ settings: {} });
+    apiGet.mockResolvedValue({ settings: PROCESSED });
     let resolveApiPut: (() => void) | undefined;
     apiPut.mockImplementationOnce(
       () =>
@@ -244,7 +241,7 @@ describe("UsageSurveyOverlay", () => {
 
   it("renders nothing when the admin must still change their password", async () => {
     useAuth.mockReturnValue({ role: "admin", mustChangePassword: true });
-    apiGet.mockResolvedValue({ settings: {} });
+    apiGet.mockResolvedValue({ settings: PROCESSED });
 
     renderOverlay();
 
@@ -255,7 +252,7 @@ describe("UsageSurveyOverlay", () => {
 
   it("renders nothing on the change-password route even if mustChangePassword is stale-false", async () => {
     useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
-    apiGet.mockResolvedValue({ settings: {} });
+    apiGet.mockResolvedValue({ settings: PROCESSED });
 
     renderOverlay("/change-password");
 
@@ -266,7 +263,7 @@ describe("UsageSurveyOverlay", () => {
 
   it("renders nothing on the privacy policy route", async () => {
     useAuth.mockReturnValue({ role: "admin", mustChangePassword: false });
-    apiGet.mockResolvedValue({ settings: {} });
+    apiGet.mockResolvedValue({ settings: PROCESSED });
 
     renderOverlay("/privacy");