apps/docs/guide/telemetry.md

---
description: What anonymous usage data SnapOtter collects, when it is sent, and how to turn instance-wide product analytics off.
---

# What SnapOtter collects

Anonymous Product Analytics is on by default and set for the whole instance by an administrator. Turn it off under Settings > System > Privacy.

## Events we send (when enabled)

- tool_used: tool id, status, duration, category, whether it is an AI tool, an error code on failure.
- pipeline_executed: step count, tool ids, batch flag, file count, duration, status.
- ai_bundle_action: bundle id, action, duration.
- Frontend usage: which tool pages open, files added (counts only), tool started, downloads, saves, search (result count only), batch processed.
- Crash reports: error type and a source stack with file basenames only.

## What we never collect

- File names or paths
- File contents
- OCR output text
- Image metadata (EXIF)
- Extracted document text
- Your IP address or account identity

## Turning it off

Admins: Settings > System > Privacy, flip "Anonymous Product Analytics" off. It stops immediately, instance-wide. To build an image that can never emit, set the `SNAPOTTER_ANALYTICS=off` build arg.
feat(landing,docs): SEO fixes and query-matched tool pages (#383 ) 2026-07-01 16:20:05 +08:00			`---`
			`description: What anonymous usage data SnapOtter collects, when it is sent, and how to turn instance-wide product analytics off.`
			`---`

feat: pipeline templates, analytics opt-out, 83 conversion presets, positioning + e2e modernization 2026-06-28 18:57:53 +08:00			`# What SnapOtter collects`

			`Anonymous Product Analytics is on by default and set for the whole instance by an administrator. Turn it off under Settings > System > Privacy.`

			`## Events we send (when enabled)`

			`- tool_used: tool id, status, duration, category, whether it is an AI tool, an error code on failure.`
			`- pipeline_executed: step count, tool ids, batch flag, file count, duration, status.`
			`- ai_bundle_action: bundle id, action, duration.`
			`- Frontend usage: which tool pages open, files added (counts only), tool started, downloads, saves, search (result count only), batch processed.`
			`- Crash reports: error type and a source stack with file basenames only.`

			`## What we never collect`

			`- File names or paths`
			`- File contents`
			`- OCR output text`
			`- Image metadata (EXIF)`
			`- Extracted document text`
			`- Your IP address or account identity`

			`## Turning it off`

			Admins: Settings > System > Privacy, flip "Anonymous Product Analytics" off. It stops immediately, instance-wide. To build an image that can never emit, set the `SNAPOTTER_ANALYTICS=off` build arg.