---
name: startup-it-troubleshooting
description: Practical IT troubleshooting playbooks for small teams without dedicated IT staff.
license: MIT
metadata:
  author: devops-skills
  version: "1.0"
---

# Startup IT Troubleshooting

Run lightweight IT operations for startups and small teams.

## Priority Triage Order

1. Company-wide outages (internet, SSO, email)
2. Executive or customer-facing blockers
3. Team-wide performance degradations
4. Individual workstation issues

## Common Fix Playbooks

- Identity and access lockouts
- VPN and Wi-Fi reliability issues
- Laptop disk and memory pressure
- Endpoint patching and update failures
- Printer and conferencing room failures

## Process Best Practices

- Keep an internal runbook and known-issues log.
- Standardize onboarding/offboarding checklists.
- Track asset ownership and warranty windows.
- Escalate recurring incidents into root-cause fixes.

## Related Skills

- [incident-management](../../../compliance/continuity/incident-management/) - Structured incident handling
- [runbook-creation](../../../compliance/continuity/runbook-creation/) - Documentation standards